Fashion Support Consultant (Portuguese -speaking) - On-site -IN02

Overview

Job Title: Fashion Support Consultant (Portuguese-speaking) – On-site – Barcelona, Spain (IN02)

As a Fashion Support Consultant, you will be part of a global technology and services team supporting brands in fashion among other industries. This role is on-site in Barcelona and requires Portuguese language proficiency with Spanish at an advanced level.

Responsibilities

• Take incoming customer calls (via telephone, email, voicemail, chats, or other alerts) and resolve users’ requests.
• Log call details onto call management systems and provide responses and resolutions within SLA.
• Maintain service and product knowledge and expertise related to applications used by individual customers.
• Escalate potential service issues initially with a mentor, following project processes and procedures.
• Understand and comply with administrative duties as required by the role.

Qualifications

• Proficient or bilingual in Portuguese with an advanced level of Spanish.
• Strong customer care skills with the ability to listen to and understand customers’ needs.
• Knowledge of Portugal culture.
• Ability to take ownership of calls and progress toward resolution or escalate as needed.
• Excellent communication skills and adaptability.
• Working knowledge of IT platforms, equipment, and applications; Windows/MS Office/internet configuration is a plus.

What’s in it for you

• Full-time 39 hours/week temporary contract: Monday to Friday between 09:00 and 19:00.
• Salary: 19,623 euros gross/year + up to 1,200 euros gross/year in bonus.
• Central office location in Barcelona.
• Full paid training on the company and the project you’ll be working on.
• Career development programs, specialized courses, and language classes.

EEO information: Concentrix is an equal opportunity employer. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.