Customer Service Specialist (Technical Focus)

• Location & Work Model: Barcelona (Poblenou) | 100% On-site

• Project Highlight: Elite Global E-Commerce

• Salary: €22,000 - €28,000 gross/year

The Project

Imagine working with a company that doesn't just sell products online, but completely owns the experience from A to Z. Our client is a premier global e-commerce group specializing in high-end, luxury outdoor gear and precision equipment (specifically elite PCP airguns and optics).

Operating out of a vibrant hub in Barcelona, they manage exclusive online stores for top-tier global brands, alongside their own premium manufacturing brand. They don't just resell; they buy directly from manufacturers, customize equipment in their own specialized workshop, handle international premium shipping, and provide top-tier after-sales support. With a tight-knit team of 15-20 people, they are growing rapidly on an international scale, and they need someone to help elevate their customer experience to the next level.

The Role & Responsibilities

As a Customer Service Specialist, you won't just be answering tickets; you will be the ultimate bridge between global enthusiasts and the internal team. Your objective is to ensure every customer receives a premium, seamless experience that matches the high value of the products.

Your daily missions will include:

• Omnichannel Support: Manage customer inquiries via email and helpdesk (HubSpot), keeping a warm, premium, and professional tone.

• End-to-End Resolution: Provide accurate guidance on international orders, shipping logistics, product compatibility, returns, and warranties.

• Proactive Outreach: Pick up the phone or send a direct email to resolve complex cases faster, clarify technical details, and build trust.

• Department Expansion: Help roll out and manage the incoming phone support channel as the team expands.

• Internal Bridge: Work daily with Logistics (for delivery updates), the Workshop (for technical repairs/warranties), and Operations (for stock availability) to solve issues efficiently.

• Process Optimization: Help improve ticket structures, create email templates, and update FAQs to make the department run like clockwork.

What You Should Bring

Your Profile

You are a structured, detail-oriented, and solution-driven professional who loves solving puzzles. You don't just pass problems along—you look for answers. Because the customers are highly knowledgeable experts and collectors, you should have a natural curiosity for how things work and a keen technical mindset.

The Must-Haves:

• Languages: Strong, fluent English is mandatory.

• Experience: Previous experience in Customer Service or Support (ideally in an e-commerce environment).

• Technical Mindset: You are genuinely comfortable learning about technical/mechanical concepts and high-value products.

• Tools: Experience working with HubSpot, Shopify, or similar e-commerce and helpdesk platforms.

• Availability: On-site in the Barcelona office (Schedule: 09:30 - 18:30). Either full-time or part time.

The Nice-to-Haves:

• Fluency in other languages such as Spanish, French, German, Portuguese, or Italian.

• Experience handling customer support over the phone.

• A personal interest in outdoor sports, shooting sports, airguns, or precision mechanics.

What’s In It For You?

• The Challenge: You get to join a fast-growing global company where your input actually matters. You won’t be a hidden cog in a massive machine; you will directly shape the future of the customer service department.

• The Learning Curve: You'll sit right alongside the logistics team, the workshop technicians, and operations, giving you a 360-degree view of how a successful global e-commerce business works.

• The Vibes: A collaborative, tight-knit team environment where people work hard but keep things chill and friendly.

• The Compensation: A fixed salary of €22,000 - €28,000 gross per year, depending on your experience and profile.

About the Company

Our client is an established, independent global e-commerce group founded in 2012 by an engineer and competitive shooter. Based in the creative and tech-focused Poblenou district of Barcelona, the company has grown into an international reference point in its niche industry. They pride themselves on quality, precision, and global reach, while maintaining a friendly, collaborative office culture just minutes away from the metro and the beach.