Functional Product Owner (Assisted Channels & Campaigns management) (100% remote Spain)

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.

We are looking for a Functional Product Owner with experience in Assisted Channel working close to one of our main clients in banking sector.
We are looking for a strategic and business-oriented Commercial Campaigns Specialist to lead the definition and evolution of omnichannel inbound and outbound commercial campaign capabilities within our SaaS Assisted Channels platform.
The selected candidate will be responsible for defining and optimizing commercial interaction workflows, campaign servicing journeys, customer targeting capabilities, and campaign operational processes used across Contact Centers, Branches, and remote servicing teams in commercial campaigns
This role acts as the functional owner of commercial campaign capabilities, translating business and commercial needs into scalable global capabilities, interaction workflows, campaign management processes, and customer engagement experiences.
Define and lead the functional vision and roadmap for omnichannel commercial campaign capabilities.
Analyze current capabilities across markets and prioritize future ones, aligning business needs with technical development.
Collaborate with country programs and technical teams to identify reusable global capabilities and manage local requirements.
Coordinate with technical teams on backlog prioritization, release planning, and functional validation.
Define and evolve operational use cases for campaign, lead, and opportunity management.
Define campaign KPIs and performance metrics in collaboration with analytics teams.
Maintain functional documentation in Confluence and Jira.

Proven experience in Product Ownership, Functional analysis or Campaign Management solutions.
Experience working with Inbound and outbound commercial campaigns in Contact Center operations and/or Branches
Strong understanding of Customer interaction workflows, Commercial servicing processes, Campaign operational models (Sales, Collections, etc.)
Strong prioritization and roadmap management capabilities.
Experience working in Agile environments (Scrum, Kanban).
Ability to manage multiple stakeholders and Global versus local demands.
Ability to work in global and multi-country product organizations.
Good english level (C1) you will be working with international teams.

100% remote within Spain.

Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). xqbhyrx
`Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…)
Free access to several training platforms
Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.