Assistant, Global Experience Office (Incoming)

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University's Vice-Rectorate Global Academic Partnerships & Alliances is looking for an Assistant to join its team!

IE University is one of the leading institutions in the educational field. Our undergraduate and graduate programs are fully taught in English and combine a multidisciplinary approach to professional education.

The Global Experience Office (GEO) at IE University is responsible for the exchange programs of undergraduate students, including outgoing and incoming students, and for the relationship with over 250 top partner universities around the world. This position will be in IE University Madrid campus at the IE Tower.

The GEO assistant helps the department’s Incoming Team in the operational activities required. It is also a point of contact with students on a day-to-day basis and with partner universities when required. The assistant will carry out all administrative tasks necessary for the smooth running of exchange programs, and will also support in the coordination with other academic and administrative units within IEU.

The GEO assistant will report directly to the leadership of the Global Experience Office, under the Vice-Rectorate of Global Academic Partnerships & Alliances.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

We are looking for a person to join a full-time position in Madrid - IE Tower.

Responsibilities

The candidate must feel comfortable working in a busy environment that will require multi-tasking and the ability to manage a high volume of work.

The chosen candidate should enjoy interacting with students and being a team player. The most relevant tasks managed by the assistant include, but are not limited to:

• Assist the Incoming team in the operational activities required for the undergraduate mobility program (both exchange and fee-paying/visiting students).
• Attend and support incoming exchange and visiting students on a daily basis.
• Manage a high volume of e-mails and respond on time to students and partners’ queries.
• Review applications and prepare documentation for students, and compile and update databases with students and partners’ information.
• Participate in the preparation of the main events of the department (Welcome week, International Mobility Week, etc.).
• Communicate with internal and external stakeholders (students, bachelor programs, IEU departments, partner universities).
• Support the team in administrative tasks related to scholarships such as the Erasmus Program.
• Support other activities that may be assigned.

Qualifications

To thrive in this role, you should possess the following qualifications:

• Bachelor’s Degree is preferred.
• Proficiency in both English and Spanish, and excellent communication skills (oral and written).
• A record of accomplishment of excellent customer service, organizational skills, and a “can-do attitude”.
• Proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Eager to learn, adaptable to change and excellent teamwork skills.
• Strong desire to work in a multicultural environment.
• Open-minded and respectful of diversity.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.