HR Assistant in Madrid

Universally Speaking is a pre-eminent, end-to-end, game services provider for the global gaming market with sites in UK, Madrid and Cebu. Gaming is our passion and our primary focus. We are multi-award winning in Localisation and Quality Assurance, working across all time zones. We work closely with our clients and pride ourselves on our ability to become an extension of their internal teams.

With over 25 years of experience working the games industry as sector-specific specialist, Universally Speaking is one of the industries most trusted game service providers. We are recommended by the industry, for the industry.

We are continuously recognised by the industry for excellence. We have won the highly prestigious TIGA games award for Best Services Provider 2019 and the Best QA and Localisation Service Provider in 2020.

We are looking to recruit an experienced HR Assistant for our site in Madrid on a Fixed term basis to cover a Maternity leave. They will join a small HR team in this growing fast paced business. This role requires someone who can start immediately.

Key Accountabilities

• Role model the Universally Speaking Values and Behaviours treating employees as Adults, Individuals and Customers.
• Understand the business goals and challenges, supporting managers and employees with effective HR support and ensuring we are Fit for the Future.
• Act as first point of contact for both internal and external enquiries – proactively responding to all enquiries and escalating as appropriate. Delivering a great employee experience and support service.
• Payroll working with the Payroll team internally to make sure relevant starters, leavers and changes are notified.
• Work with HR Ops to deliver first class admin and query support to ensure we meet our SLAs.
• Systems and Workflows responsible for improvement to HR systems and workflows to optimise effectiveness. Ensuring accurate and timely access to data and minimising duplication of activities aiming for single source of data. Maintaining and managing MyHR and Tensor existing systems.
• Support and deliver on our Social events, Wellbeing, Inclusion and Diversity agendas across the business.
• Employment Relations Provide confidential People and employment law guidance to Line Managers and employees, ensuring fair and consistent advice and adherence to company and statutory policies. Advising employees and Line managers with Employee Handbook and policy queries, supporting with ER cases, escalating to the HR Operations Lead where required.
• Deliver monthly legal review, highlighting implications for the business, advising and delivering change to policies and procedures. Liaise with company lawyers to ensure compliance and best practice.
• Health and Safety - Liaising with the General Manager and People team to ensure robust work practices and address any actions required.

The Successful Candidate will:

• Maintain records and ensure electronic HR files are kept up to date.
• Prepare offer letters and contracts of employment.
• Input and maintain information on various HR systems e.g. Sickness records, probation, starters, leavers and changes to employment.
• Complete monthly Payroll amends.
• Carry out compliance audits.
• Recruitment and administration Checking Right to work, providing references, medical questionnaires.
• Support HR Operations Lead as required.
• Ad hoc tasks and projects as required.

Measures of performance

• Accurate Data and timely audits.
• All transactional HR/people services are delivered within agreed SLAs.
• Accurate on time delivery of Payroll with minimal to 0 errors.
• Key project deliverable and benefits within agreed timescales.

Requirements

• Background in HR Administration (Essential).
• Good working knowledge of Excel.
• Excellent administration skills.
• Experience of HR Information Systems.
• Strong attention to details.
• Great organisation skills.
• Strong time management.
• Ability to work well under pressure.
• Excellent communication skills (Ideally Fluent in Spanish & English).

Benefits

• Free daily transportation to and from the office.
• Career growth and learning opportunities.
• Paid training with leading specialists in the games industry.
• A culture built on diversity, equity, and inclusion.
• A rewarding referral program.

At Universally Speaking, diversity makes our worlds richer. We’re proud to be an equal opportunity employer welcoming every background, culture, and perspective.

What matters to us is your skill, passion, and drive to make great games even better. So whoever you are, wherever you’re from, if you love language and games, you’ll find a place here to grow, create, and belong.