Delivery Manager Corporate Center

As a Delivery Manager Corporate Center you are responsible and accountable for the IT Delivery & Support of all IT application needs for a set of Corporate departments. You support a variety of senior business stakeholders from Corporate Finance, HR, Treasury, Facilities, Sustainability, Audit, Legal to Communications.

You set the vision and strategic direction for your team and you aim high. Your team consists of internal members located in The Netherlands and US and distributed external contractors/suppliers. You are also a member of the Corporate Solutions management team.

IT support for the Corporate Center domain is driven by utilizing standard out of the box applications and minimizing custom application development. Your application landscape of approx. 60 applications ranges from basic SaaS and COTS applications to highly integrated globally used SaaS solutions, both on prem and cloud based.

For the Corporate Center domain the Oracle Fusion cloud platform is strategically important with Oracle ERP/EPM and HCM roll-outs in progress and more modules expected to be added in future.

Find out more here about how you can unleash your full potential at DLL

Day to day:

Workforce Planning & Team Capability Development

Maintain an overview on the workload of the team in order to create a Workforce Planning for the Delivery Team.
Coach and mentor team members regarding their
personal development to ensure required capabilities in the (Delivery) team are available. Ensure team members are and remain “future-fit”.

IT Service Delivery

Ensure optimal and timely delivery of application development services to business stakeholders in line with previously agreed upon expectations.
Ensure service & solution availability, timely incident resolution, Life-Cycle-Management and project/program delivery of the IT/application landscape in scope.
Manage (Strategic)Partner(s) to safeguard their service(s) are aligned to the agreed upon SLA’s.
Ensure the team stays within budget and provide high quality, accurate and complete data insights.
Organize and manage the delivery of strategic programs, such as the Oracle Finance and HCM implementations.

Process Compliance & Audit

Ensure all IT Services are delivered and supported within Information Security, Enterprise Architecture and DLL process/policy/procedures.

IT Strategy

Define and implement IT Vision and IT Strategy for the IT Services that are part of the Corporate Center domain.
Support the creation of Application Roadmaps for IT Services that are part of the Corporate Center domain.

Measures:

Customer satisfaction
Member satisfaction & engagement indicators
Delivery of strategic programs
Financial / TCO KPIs
SLA compliance

All members enjoy

Two working days per year volunteering for a local charity.
Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs.
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“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect”

Essentials:

University degree in Computer Science, Information Technology, Business Administration, or related fields.
Proven experience as an IT Delivery Manager or a similar role, within an international environment.
Proven Experience with different software development methodologies (Agile, Scrum, etc.).
Proven Experience in IT Supplier Management.
Proven experience in different sourcing models (time hire, output / outcome based / off-shoring and nearshoring.
Excellent analytical, problem-solving, and communication skills.
Ability to work in a collaborative team environment and manage multiple priorities.
Proven experience with Oracle application implementations
Working in a financial industry domain is a plus

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

Connection – Build meaningful connections with other DLL members
Health – Manage mental, emotional and physical health
Finance – Provide learning opportunities to help members achieve personal financial health
Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

Settling in

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to know:

Deadline for application: May 31st (Due to high volume of applications this requisition may close prior to posted close date)
The selection process may involve an assessment.
Applications via email will not be reviewed. Please apply online via our career website.
#LI-OMNIA
DLL’s referral program applies
For more information, please contact our Talent acquisition partner Omnia Hassan via omnia.hassan@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

IT Delivery Manager Corporate Center