Senior Technical Support Analyst

About Schneider Digital

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support to our internal teams and clients worldwide. The Barcelona Digital Hub consists of over 450 employees working in Data, Cybersecurity, ERP, Cloud, IT Project Management, Digital Marketing and other roles.

The role acts as a bridge between technical teams (APIGEE, Engineering, Architecture) and business/API Champions, providing both functional and technical support.

API Troubleshooting & Support: handle technical issues, credential testing (creation and testing of POSTMAN collection), API testing & validation, regression and environment validations (Pre‑Prod, Non‑Prod), identify and elevate inconsistencies between environments, validate performance and reliability.

Customer & API Champion Support: serve as primary operational point of contact for API Champions and customer technical teams on onboarding, testing, interpreting errors, understanding API behavior, and resolving environment or platform issues.

Documentation & Knowledge Management: maintain support guides, troubleshooting playbooks, and test cases; contribute to functional analysis and small enhancements.

Monitoring & Continuous Improvement: track recurring issues and propose improvements to API design, implementation, testing flows, or governance; support performance analysis and collaborate with Architecture and Product teams on enhancements, deprecations, and roadmap alignment.

Technical Skills: functional requirements analysis (FC06), system & API testing (FC08), applications development lifecycle (FC02), IT security & risk management (FC04), master data & data quality (FC12).

Proficiency with REST APIs, JSON, OAuth, and API gateways (APIGEE preferred); Soft Skills: issue resolution (C005), customer focus (L05), cross‑cultural communication (C004), collaboration & networking (L06), sustainable results (L04).

Issue investigations and tickets (Jira, ServiceNow, etc.)

Integration test results

Performance testing inputs or results

Hybrid work plan: option to work from home.

Floating Holidays: exchange holidays for other days.

Global Family Leave Policy: flexible paid conditions for parental leave, bereavement, etc.

Wellwo health and wellness platform: virtual medical care for up to five people.

Open Talent Market: AI-driven professional development platform.

Flexible Remuneration Plan: choose from health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.

Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity.