Customer Support Agent - ITALIAN + ENGLISH Market (Night Shift - 16hs - Saturday & Sunday) CD

Company Description

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 10,000 associates at 36 locations support national and international customers in around 40 languages, primarily from the automotive, logistics and pharmaceutical sectors as well as information and communication technology.

As part of this true Global organization, Bosch Service Solutions in Barcelona is now leading more than 500 solutions experts, speaking more than 24 languages.

Job Description

Ready to learn, grow and inspire others? We are looking for talented profiles for our Mobility Solutions Services.

In exchange we are ready to offer you all our best: top-class training programs, plenty of support for your professional and personal development, and the cherry on top: With us, you can develop as an expert, leader, in agile teams or projects, switching functional areas, projects or functions. There are many options open to you and many ways you can define your career. Whichever direction you choose, we’ll help get you there.

Some of your daily responsibilities will be (but not limited to):

• Emergency Calls Response: Vehicles automatically transmit all data relating to accidents to the Bosch monitoring center. Your mission will be to immediately make contact with the vehicle occupants and coordinate further measures.
• Coordinate Roadside Assistance for drivers: Bosch Roadside Assistance provides support in the event of breakdowns or accidents. At the touch of a button, data is transmitted to our service center where it is analyzed. Based on the diagnostic, your mission will be to arrange the appropriate assistance services. If the car cannot be repaired on the spot, your role will be to ensure that your customer stays mobile by arranging a replacement car, a hotel and onward mobility.
• Track stolen vehicles: Bosch has an effective solution in the form of Stolen Vehicle Tracking. You will help your customers to locate and recover their stolen vehicle. As soon as the theft is reported to the police, our monitoring center collects all vehicle data and determines the precise vehicle position via GPS tracking.

WE OFFER:

• Night Shift: 00:00-08:00h. / Saturday & Sunday (16 hours/week). Days and working hours remain the same. Hybrid model.
• Be a part of our international network and profit from the diverse opportunities of a global employer: internal growth opportunities.
• Comprehensive training from DAY ONE: expert trainers will guide your training during your first weeks, and you will be assigned an “Onboarding Specialist” to help you on your onboarding phase to BOSCH.
• Work from home (teletrabajo) available. Please check your recruiter for details on the BOSCH work from home policy. You can also work up to 30 days per year from another European Countries (terms and conditions apply).
• Please kindly note that for candidates living in the provinces of Barcelona, Madrid and Pontevedra we offer the hybrid working model (3 weeks from home - 1 week from the office).
• Free and confidential psychological support: Our employees can access free of charge a psychological support line attended by professionals.
• Access to private health insurance at a reduced price under Bosch's insurance policy.

This is not a contractual offer. For more vacancy details please consult with your recruiter.

We are offering a weekend-based shift, operating mainly in the Italian market, in which you could be supporting calls in English or Spanish.

Qualifications

• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner.
• User level of computer literacy (Internet connectivity, windows interface, and other basic tools).
• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
• Fluency in ITALIAN (C2 level, or bilingual level) and English (C1 Level) is required.
• A third language capability is desirable: SPANISH.
• Candidates must hold a valid EU working permit and a Spanish NIE+NUSS number.

Additional Information

CVs submitted through other channels will not be considered for the promotion.

We are offering a weekend-based shift, operating mainly in the Italian market, in which you could be supporting calls in English or Spanish.