Operations Manager

Job Description Summary

Ready to transform the way students live? At Greystar Canvas, we don't just manage buildings — we create vibrant communities and unique living experiences. As Operations Manager, you are the bridge between strategy and execution: implementing the Canvas operating model, leading high-performance teams, and taking every property to its full financial and experiential potential.

Job Description

Key Responsibilities

• Implement the operational strategy: Translate the vision and operating model defined by the Regional Operations Manager into concrete results across every property in the portfolio.
• Day-to-day asset management: Oversee the daily running of each property, identifying deviations and taking corrective action to maximise asset performance.
• Propose solutions and elevate with judgement: Identify operational issues, propose viable solutions, and manage critical escalations to the Regional Manager when needed.
• Uphold Canvas and Greystar standards: Ensure every property meets and exceeds the operational, quality and brand standards set by the group.
• Execute the PBSA & Hospitality model: Bring the student accommodation business model to life with a genuine hospitality mindset, creating memorable experiences for every resident.
• Operational control of systems (Yardi / Mews): Manage the operational control of key technology platforms, ensuring correct usage and maximising process efficiency.
• Support team training and development: Actively participate in training and developing the team, ensuring everyone masters operational processes and systems.
• Monitor revenue and occupancy: Continuously track commercial performance, analyse rates and occupancy levels, and coordinate with the central team to optimise revenue.
• On‑site commercial support: Provide hands‑on operational support for commercial initiatives, ensuring flawless execution of sales and marketing actions on the ground.
• Lead new asset openings: Head the mobilisation, lease‑up and stabilisation of new Canvas properties — from snagging management to designing the ultimate resident welcome experience.
• Cross‑functional coordination: Execute and follow up on commitments made with central HR, Finance, Systems, and Sales & Marketing teams.
• Guide the operations team: Provide daily operational guidance to the team, including the Operations Team Assistant, ensuring coordinated and high‑quality execution.

Knowledge & Qualifications

• Graduate calibre or equivalent demonstrable experience.
• Advanced proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Experience in accommodation management software — preferably Yardi or Mews.
• Solid understanding of Spanish tenancy and buildings management legislation.

Experience & Skills

Essential

• Proven management experience in multi‑site operations, ideally in hospitality, retail, leisure or property sectors.
• Demonstrated track record of operationally executing new asset openings or property launches.
• Ability to work in multidisciplinary environments, coordinating diverse teams and stakeholders.
• Strong commercial acumen and high‑level financial analysis and management competence.
• Resilience under pressure and agility when adapting to shifting priorities.
• Exceptional communication skills with the ability to drive teams towards results.
• Widely respected as an inspiring leader, especially by direct reports.
• Dynamic, confident profile with a genuine focus on the customer and resident experience.

Desirable

• Knowledge of the PBSA (Purpose‑Built Student Accommodation) sector.
• Experience in change management and launching new operational models.
• Exposure to environments with an international dimension.
• Additional language fluency (advanced Spanish highly valued).