Supply Chain Operations Supply Management Manager

Supply Chain Operations Supply Management Manager

Country: ES

Location: Madrid Office

Job Type: Indefinite

At Avolta (SIX: AVOL), our people are at the driving force behind our success. With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly global company driven by passion, innovation, and excellence.

Born from the combination of Dufry and Autogrill, Avolta is redefining the travel experience through the dedication and expertise of our diverse workforce. Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world‑class travel retail and food & beverage experiences.

We operate across multiple channels – including airports, motorways, cruise ships, ports, railways, and more – offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation.

Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities we serve.

Are you looking for a dynamic, international career where your contributions truly matter? Join Avolta and be part of a team that’s shaping the future of travel – together.

PURPOSE OF THE ROLE

The role is responsible for leading and coordinating the operations‑facing order processing activities within the Distribution Center network, ensuring full alignment with Service Level Agreements (SLAs) and operational standards. Acting as a key interface between Supply Chain and Operations, the position drives service excellence, product availability and inventory optimization across all distribution channels, contributing to overall business performance.

RESPONSIBILITIES

Order Processing & Supply Coordination

• Oversee and coordinate end‑to‑end order processing activities from Distribution Centers to Operations, ensuring alignment with planning and operational calendars.
• Ensure timely release of orders, including novelties and promotional campaigns, to support commercial objectives.
• Drive on‑time and accurate delivery performance across all distribution channels.

Service Level & Performance Management

• Monitor and continuously improve DC service levels to Operations across categories and markets.
• Track, analyse and report key supply chain KPIs, including fill rates, service levels and exception management.
• Ensure consistent adherence to agreed Service Level Agreements (SLAs), proactively addressing deviations.
• Act as a key point of contact for service delivery towards retailers, ensuring high levels of customer satisfaction.
• Partner with country teams to monitor global supply chain performance and identify opportunities for improvement.
• Define and implement action plans to enhance store service levels and product availability.

Inventory Optimization & Control

• Ensure optimal inventory levels across Operations, balancing service, availability and financial targets.
• Monitor stock quality (ABC classification), as well as slow‑moving and obsolete inventory.
• Track stock coverage and ensure alignment with budget and business requirements.
• Manage and validate Open‑to‑Buy (OTB) approvals across countries and categories, ensuring alignment with financial targets and business priorities.

Claims & Compliance

• Ensure the consistent application of claims policies and guidelines across Operations.
• Review, validate and approve operational claims, ensuring accuracy and compliance.

WHAT WE ARE LOOKING FOR

• Proven experience in Operations Service, Order Processing or Supply Chain roles (warehouse, transport, or distribution environments).
• Solid understanding of Supply and Demand Planning processes within complex, international organizations.
• Experience in international retail environments is considered a strong asset.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent organizational, stakeholder management and negotiation skills.
• High level of customer orientation, with a focus on service excellence and precision.
• Collaborative team player, with the ability to work effectively across functions, geographies and cultures.