Technical Service Representative

Technical Service Representative

Location: Barcelona, ES

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long‑established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

• Delivers training to customers on the use and application of the company products, equipment and documentation both on‑site at the customer’s location and within the training center.
• Conduct demonstrations of products and transfers the knowledge on Akzo Nobel process as well as on technical problem solving to the customer
• Performs technical scans and audits at designated customers.
• Actively participates together and as peer to allocated sales representative, in key phases of the sales process to prospects
• Proactively prevents and solves problems of a technical nature occurring at existing customers.
• Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
• Synchronizes own activities with all department using CRM, up‑dates the key customers’ databases with valid, accurate and complete information (visit, products, equipment etc.)
• Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.
• Supports product development with prototype selection advice and test market execution.

About the role

• The Job holder will have to protect the interests of AkzoNobel, being careful of the good practice of the applicators’ companies using our Marine and Protective Coatings products.
• He will attend paint applications and will provide Technical Advises in accordance with International Paint standards in New Building and Maintenance & Repair shipyards and fabrication sites.
• Maintains allocated technical company equipment in a safe and proper manner.
• Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding improvements in the approach to the marketplace.
• Assists sales department in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects.
• Promotes the positive company image and develops long‑term relations with customers.
• Advises to the upper management on training types, recruit participants for the relevant technical courses and gains commitment for customer attendance.

About You

• Good experience in Marine and Protective Coatings paint industry (New Building and Maintenance & Repair).
• Good experience in inspection.
• Good relationship with customer/applicators.
• FROSIO level III certified and/or NACE 2.
• English spoken, read and written.
• Good Knowledge of Office (Word, Excel) systems.
• International spirit and culturally aware.
• Good team worker.
• Basic knowledge relating to health and safety matters under the current legislation.

What we offer

• Join a growing multinational company.
• Professional and personal development in a dynamic environment.
• Hybrid teleworking modality.
• Flexible remuneration.
• Access to training platform.

LI-NC1 #LI-Hybrid

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.