France & Benelux Customer Care Executive

France & Benelux Customer Care Executive

Location: Barcelona, B, ES, 08902

Team: Customer Service

Job type: Permanent

The Opportunity

Centralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables.

What you'll get to do

Centralize the relation with the France & Benelux Customers in the order to cash process

• Review and provide information about the situation of their orders
• Deal with EDI/SAP/email orders
• Review and provide logistic or descriptive information of products
• Inform the customer of the out of stock that affects the orders

Tasks within the Order & Delivery management process

• Unblock the EDI orders in the EDI workflow and solve the problems to create the sales order
• Review and unblock the orders for delivery

Delivery issues/delay management

• Modify orders and deliveries
• Interlocutor with Delivery Monitoring (Logistics) for delivery issues; follow-up and management regarding faults
• Group deliveries to be prepared and shipped together to the customer
• Transport follow‑up with Delivery Monitoring

Claims management

• Claim reception and analysis
• Creation of Credit/Debit note in the system and register customer complaints

Customer relationship

• Day to day communication and provide solutions to customer requests
• Analyze and share functional KPIs with customer to detect improvement areas

We'd love to meet you if you have

Experience: minimum 2 years in a similar job

Education: University Degree

Languages: French native or professional; Dutch or Flemish, English and Spanish fluent

• Good communication skills
• Analytical skills
• Ability to listen and active problem‑solving skills
• Good interpersonal skills
• Ability to handle pressure and workload

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A competitive compensation & benefits package
• On‑site gym and restaurant

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.