Account Manager

Acierta is a global design and production house with offices in Spain, UK, France, Qatar, and the US, delivering world-class creative, production, and installation solutions across Retail and Hospitality. Since 2005, we have combined creativity, technical expertise, and operational excellence to execute projects ranging from large-scale rollouts to bespoke brand activations worldwide.

Role overview

Work arrangement: Hybrid – based in our Madrid office, with travel to Valencia twice a week.

The Account Manager plays a pivotal role in Acierta’s client services team, driving business performance across all projects and client relationships. This is a high-responsibility, goals-driven position that requires strategic thinking, client leadership, strong financial acumen, and excellent time and project management. The ideal candidate is business-minded, thrives in a fast-paced environment, and brings deep experience in retail production.

Key Responsibilities

• Serve as the primary point of contact and strategic partner to clients, fostering trust and long-term relationships
• Translate client briefs into actionable proposals, then manage end-to-end project delivery
• Proactively identify opportunities to grow client accounts and expand project scopes
• Lead client communication across all phases, ensuring transparency, accuracy, and satisfaction
• Manage reverse briefs and project debriefs, ensuring clear alignment and continuous improvement
• Build and maintain strong relationships with client-side teams and external agencies

Project & Creative Oversight

• Act as the internal voice of the client, aligning project outputs with their business and brand objectives
• Lead cross-functional internal and external teams (creative, production, logistics) to ensure cohesive and timely project execution
• Oversee development of timelines, workback schedules, and deliverables in collaboration with internal teams
• Manage project meetings, calls, and documentation with clear ownership and structure
• Ensure budget oversight, monitor burn reports, and manage change orders
• Ensure resources are optimised and sort outgrowth when needed.

Team & Operations

• Supervise and mentor a team of project managers, ensuring quality and consistency
• Ensure team compliance with internal systems and processes (creative, financial, reporting)
• Forecast and allocate team workload
• Oversee production deliverables to ensure seamless handoffs and technical accuracy
• Own project budgets and scheduling from proposal to final delivery
• Monitor all account revenue, meeting/exceeding monthly and annual targets
• Ensure timely reconciliation, billing, and client financial communications
• Identify commercial growth opportunities within accounts

Skills, Experience & Attributes

• 8+ years of experience, ideally in retail, experiential, or design/production environments
• Strong technical understanding of retail production processes, materials, manufacturing methods, and installation requirements.
• Languages: English and Spanish are mandatory.
• Proven track record managing high-profile, multi-channel projects (retail, events, exhibitions)
• Deep knowledge of retail production and the associated operational requirements
• Strategic mindset with the ability to influence client decision-making
• Strong commercial and financial acumen
• Excellent presentation, communication, and interpersonal skills
• Confident managing multiple projects with competing priorities
• Natural leadership skills: inspires, mentors, motivates
• Detail-oriented and structured, yet flexible and adaptable to change
• Positive, solution-oriented attitude with strong team collaboration
• Willingness to travel internationally and work occasional weekends or holidays