SaaS Account Manager
Fox Talent
Language: English speaking (Spanish a plus, not essential)
Our client is a fast-growing HR technology company whose SaaS platform helps businesses streamline people operations from onboarding and payroll to performance and engagement.
Backed by strong recent growth, they are expanding their Madrid-based commercial team and looking for an Account Manager to own and grow a portfolio of existing customers.
The Role
As Account Manager, you'll be the primary point of contact for a book of existing clients, responsible for retention, growth and satisfaction across the customer lifecycle. You'll work closely with Customer Success, Product and Sales to make sure clients get maximum value from the platform to identify opportunities to expand accounts.
What You’ll Do
- Own a portfolio of existing clients across Europe & US, acting as their main point of contact post-sale
- Drive renewals and identify upsell/cross-sell opportunities within your book of business
- Build strong, trusted relationships with HR and People stakeholders at client organisations
- Run regular business reviews to demonstrate ROI and platform value
- Monitor account health, proactively address risk, and reduce churn
- Collaborate with Customer Success and Product teams to feed back client needs
- Maintain accurate pipeline and account data in the CRM
What We're Looking For
- Proven experience in an Account Management, Customer Success, or similar client-facing revenue role SaaS experience strongly preferred
- Experience within HR Tech, HRIS, or People/Talent platforms is a strong advantage
- Fluent English (spoken and written) required; Spanish is a plus
- Comfortable managing a portfolio independently, with a consultative, relationship-first approach
- Strong communication and stakeholder management skills, confident presenting to HR leaders and decision-makers
- Commercially minded — able to spot growth opportunities without being purely transactional
- Based in or able to work hybrid from Madrid
What's On Offer
- Competitive base salary + commission/bonus structure
- Hybrid working model (Madrid office + remote flexibility) Genuine career progression within a scaling SaaS business
- Private health insurance
- Birthday off
- Work from anywhere 3 weeks per year
- International client base and exposure to the wider European HR Tech market
Oferta de empleo publicada 2 horas atrás
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