Customer Service Representative-Italian with English

Whether you are already living in Portugal or considering relocating from abroad , this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal.

LOCATION: Porto, Portugal (Onsite)-Applicants must already have the legal right to work in Portugal. Visa sponsorship is not available for this position.

WORKING SCHEDULE: Monday to Sunday; 24/7 rotational shifts; 5 days/week, 8 hours/day

COMPENSATION :

• €1,000 gross/month paid over 14 salaries
• €7.63 food allowance per working day
• Welcome Bonus - This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment
• Accommodation support (details are below)

The Role

As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

Your Responsibilities

Provide professional customer support through verbal and written communication

Handle customer inquiries, requests, and complaints

Identify customer needs and provide appropriate solutions

Support more than one market when required

Manage and retain large amounts of product and process information

Troubleshoot customer issues and follow established procedures

Handle disputes and sensitive situations professionally

Prioritize tasks effectively and work with strong attention to detail

Demonstrate active listening and empathy in every customer interaction

Maintain a high level of service quality in a fast-paced environment

Requirements

Fluent verbal and written communication in Italian

C1 level of English

Strong customer service and communication skills

Excellent problem-solving and prioritization abilities

Ability to learn, retain, and manage large amounts of information

Strong attention to detail and organizational skills

Ability to remain calm and professional under pressure

Strong empathy and active listening skills

Comfortable working in a 24/7 rotational environment

Ability to support multiple markets simultaneously

Relocation Support

Candidates relocating from outside Portugal can benefit from:

Accommodation support available in a shared residence, with a convenient contribution deducted from salary.

Accommodation details will be discussed during the interview process

No flight ticket included

Why Portugal?

Take the opportunity to combine your international career with life in Portugal. Join a diverse working environment, gain valuable international experience, and develop your customer service career while living in one of Europe's most attractive destinations.

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