Account Manager (Remoto)

Global SaaS Scale-up | $28M Series B Investment

• ##Personalized 1:1 Coaching
• ##Barcelona | Hybrid, 3+ days in-office

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel to big players like Nokia , Glovo and Revolut . CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
Join a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. At CloudTalk , our Account Managers are the driving force behind client retention and portfolio expansion. In this role, your primary focus will be maximizing Net Revenue Retention (NRR) through strategic renewals, upselling, and relationship building. Work hand-in-hand with our Product, Support, and Customer Engineering teams to ensure a seamless client journey.
This position requires a unique blend of skills: the consultative, empathetic touch of a relationship builder, paired with the relentless, results-oriented drive of a quota-carrying sales professional. You should be highly commercial, strategic, and comfortable managing a dedicated book of business.
Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights.
Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential.
Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
Proven experience – you’ve worked in Customer Success/Support or Onboarding, in a SaaS company.
Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
Language skills – business fluency in English and German

1-1 Coaching sessions with our resident communications advisor
&##Leaders Academy & Learning and Development Budget
Home Office Budget

• ##Virtual & physical team buildings
• ##1️⃣ Intro Call – Meet our Talent Acquisition Team

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice .