CRM Planning Executive

Medier isn’t just a marketing agency — we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data‑driven insights, we don’t just deliver campaigns — we deliver results.

We are looking for a highly motivated and detail‑oriented CRM Executive with at least 2 years of experience to join our marketing or customer engagement team. The ideal candidate will have hands‑on experience with CRM tools and platforms, and a strong understanding of customer lifecycle management. As a CRM Executive, you will support the planning, execution, and optimization of customer communication strategies to increase engagement, retention, and customer lifetime value.

Campaign Management: Plan, execute, and analyze CRM campaigns across multiple channels (email, SMS, push notifications, in‑app messaging).

Create and manage customer segments based on behavior, preferences, and lifecycle stages to drive targeted communications.

Content Coordination: Work with content and design teams to ensure campaigns are visually appealing, personalized, and aligned with brand messaging.

Platform Management: Use CRM tools (e.g., Salesforce, HubSpot, Braze, Klaviyo, Optimove, etc.) Data Analysis & Reporting: Monitor key CRM metrics (open rates, click‑through rates, conversion rates, churn, etc.) and generate actionable insights to improve performance.

Ensure all CRM communications comply with relevant data protection laws (e.g., Collaboration: Work closely with product, customer support, and marketing teams to align CRM strategies with broader business goals.

Minimum 2 years of experience in a CRM or customer retention role.

Hands‑on experience with at least one CRM platform (e.g., Salesforce, HubSpot, Braze, etc.).

Strong analytical skills and experience with A/B testing and performance tracking.

Familiarity with HTML for email is a plus.

Proactive, data‑driven, and customer‑focused mindset.

Exciting challenges and professional development opportunities.

~&##Relocation Package: Office Meals: Join us in shaping the future of CRM marketing ! &##