Remote Support Engineer (German -speaking) - Hybrid - High Tech Industry HD01

Remote Support Engineer – German speaking (Hybrid)

Location: ESP Barcelona – C/ de la Selva de Mar, 129.Time Type: Full time.

Responsibilities

• Provide expert support on industrial 3D printers.
• Remotely resolve hardware and/or software technical issues and application problems for customers.
• Trigger an onsite interaction (parts and/or FSE dispatch) if the issue cannot be fixed remotely.
• Keep customers informed of the status of their case.
• Document case history and interactions with the customer in the SW (CRM) to ensure proper handover to field, product/case history tracking and reporting.
• Contribute to maintaining the Knowledge Management System (KMS) and share knowledge with the rest of the organization.
• Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs, and technical aspects in general, based on customer entitlement.
• Assist Field Service Engineers during onsite troubleshooting when required.

Qualifications

• Native or proficient level of German and advanced level of English.
• Strong technical background with a bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent.
• Ability to work collaboratively in an ethnically, linguistically, and culturally diverse environment.
• Excellent organizational skills; able to prioritize work in accordance.
• It will be a plus if you have experience in a customer-facing role (onsite support, remote support or similar).
• Experience in Graphics Arts products and related technologies.
• Ability to follow and read electrical/electronic diagrams.
• Experience in Additive Manufacturing technology, 3D Modeling Software, Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflows.

What’s in it for you

• Full-time 39 hours/week permanent contract.
• Shift schedule: Monday to Friday 09:00 – 18:00.
• Salary package: base salary of 20,000 euros gross/year + up to 2,400 euros gross/year in bonus, private medical insurance, restaurant card.
• Great office location in Barcelona with a hybrid work model.
• Full paid training on the company and the project you'll be working on.
• Career development programs and specialized courses.

Equal Opportunity Employer

Concentrix is an equal opportunity employer. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.