Advanced Technical Support Engineer

⚡ We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.

At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

Are you ready to lead the digital transformation to create a more sustainable world?

If you are up to challenge your creativity and make an impact, we are excited to welcome you!

Location: Lisbon

As a Advanced Technical Support Engineer for Digital Plant, you are a key contributor to customer success and sustainable growth, acting as a trusted technical partner for Schneider Electric customers.

Your mission is to deliver outstanding customer experiences by providing advanced technical expertise on EcoStruxure™ and Digital Plant solutions, ensuring fast issue resolution, strong ownership, and proactive value creation throughout the customer lifecycle.

You play a critical role in enabling customers to fully adopt, operate, and scale digital and automation technologies, supporting Schneider Electric’s ambition to advance energy efficiency, automation, and digitalization.

Key Responsibilities

Customer & Technical Support Excellence

• Provide advanced post‑sales and selective pre‑sales technical support for Digital Plant solutions through multiple channels (case management tools, phone, email, remote sessions).
• Take end‑to‑end ownership of customer cases, from initial analysis to root cause resolution and customer confirmation.
• Perform remote diagnostics, configuration analysis, and troubleshooting of complex automation, communication, and digital architectures.
• Support customers during commissioning, upgrades, migrations, and complex configurations, ensuring operational continuity and best practices.
• Collaborate closely with Level 3 support, R&D, Field Services, Offer & Product teams to ensure aligned and effective resolutions.

Customer Success & Value Creation

• Act as a technical advisor, guiding customers on optimal usage, design choices, and scalability of Digital Plant architectures.
• Identify risks in customer deployments and proactively recommend corrective or improvement actions.
• Contribute to increased solution adoption, reliability, performance, and customer loyalty.

Knowledge & Continuous Improvement

• Create, maintain, and improve knowledge base articles, FAQs, technical notes, and best‑practice documentation.
• Promote self‑service and knowledge reuse for both customers and internal teams.
• Share expertise by coaching peers, delivering technical trainings, and supporting onboarding of new engineers.
• Actively contribute to process improvement, automation, and digital transformation initiatives within Customer Support.

Innovation & Learning

• Stay continuously updated on Digital Plant technologies, open automation, industrial networking, and cybersecurity‑aware architectures.
• Participate in pilots, new offers onboarding, and beta programs when required.

Required Skills & Experience

Education & Experience

• Bachelor’s or Master’s degree in Engineering (Automation, Industrial, Electrical, Systems, IT or similar).
• 3–5 years of experience in technical support, system engineering, commissioning, or customer‑facing technical roles.
• Proven experience working with industrial automation and digital solutions in a customer environment.

Technical Skills

Automation & Digital Plant

• Advanced knowledge of PLC/PAC architectures, high‑end control platforms.
• HMI and SCADA systems – AVEVA System Platform, AVEVA Plant SCADA.

Industrial Communication & Networking

• Industrial Ethernet architecture.
• Protocols such as Modbus TCP/RTU, IEC 61850, IEC 104, EtherNet/IP (desirable).
• Gateways, switches, routers, and basic cybersecurity principles.

IT & Systems

• Operating systems management.
• Log analysis and system diagnostics.
• Basic database knowledge (SQL) is a plus.

Languages

• Spanish: minimum B2 level required.
• English: Fluent (C1 level required).
• Portuguese: minimum B2 level required.

Human Skills

• Strong customer orientation and ownership mindset.
• Excellent problem‑solving and analytical skills.
• Clear and structured communication, both written and verbal.
• Ability to manage priorities in complex and time‑sensitive situations.
• Curiosity, learning agility, and collaboration across teams.
• Alignment with Schneider Electric’s IMPACT values: Inclusion, Mastery, Purpose, Action, Curiosity.

What will you get?

We adapt to you:

• With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
• We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.
• Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.
• Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.
• Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).
• We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.

We take care of you:

• With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more!
• Your well‑being is our priority. You will have medical service at your workplace for close attention to any medical needs.

We empower you:

• With Career Hub, our AI‑driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.
• We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.
• We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.
• You will have life insurance for your protection.

We provide a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.

With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.

Participate in company‑subsidized volunteer programs to contribute to our community and have a positive impact on your environment.

Equal Opportunity & Ethics

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.