KYC Due Diligence Implementation Team Manager- AVP

Position Overview

Employer: DWS Group

Title: KYC Due Diligence Implementation Team Manager- AVP

Location: Madrid

About DWS:

Today, markets face a whole new set of pressures – but also a whole lot of opportunity too. Opportunity to innovate differently. Opportunity to invest responsibly. And opportunity to make change.

Join us at DWS, and you can be part of an industry-leading firm with a global presence. You can lead ambitious opportunities and shape the future of investing. You can support our clients, local communities, and the environment.

We’re looking for creative thinkers and innovators to join us as the world continues to transform. As whole markets change, one thing remains clear; our people always work together to capture the opportunities of tomorrow.

As investors on behalf of our clients, it is our role to find investment solutions. Ensuring the best possible foundation for our clients’ financial future. And in return, we’ll give you the support and platform to develop new skills, make an impact and work alongside some of the industry’s greatest thought leaders. This is your chance to achieve your goals and lead an extraordinary career.

This is your chance to invest in your future.

Read more about DWS and who we are here.

Team / division overview

In accordance with Anti-Money Laundering Requirements, Banks are obliged to perform Know-your-client (“KYC”) reviews on all new and existing clients. These checks and reviews are made in strict accordance with regulatory standards and jurisdictions and the bank’s internal policies.

The KYC Analyst assists the bank’s clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOP’s) and Operation Level Agreements (OLA’s) to achieve accurate and timely account opening of retail clients.

The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation, performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements, signing off on new client adoptions and support the onboarding of retail clients investing in savings products offered under Germany's new Private Pension Reform framework.

Your responsibilities –

As our KYC Due Diligence Implementation Team Manager- AVP you will:

• Act as the single point of contact for the Business, managing the end-to-end KYC process for new client adoptions, regular review and event driven reviews, ensuring outputs are of high quality, and delivered in timely manner
• Manage escalations and support our key stakeholders
• Managing the implementation team of 10 members & ensure Run the Bank, Change the bank & MIS topics are working smoothly
• Manage risk effectively by ensuring timely and precise escalation and handling/monitoring of issues including identification of root cause and coming up with resolutions
• Effective pipeline prioritization and coordination within teams
• Develop and produce critical metrics and reports that provide transparency on team’s performance
• Ensure Business Continuity Management functions are compliant
• Ensure key operating and desktop procedures are kept up to date
• Support the go-live of new processes and help stabilize operations during ramp-up
• Responsible for verification of Client data
• Perform due diligence of new and existing Retail clients
• Verifying KYC documentation of the Clients to be adopted/reviewed
• Perform the risk assessment of the Client to be adopted/reviewed
• Signing off on new client adoptions and Regular reviews
• Manage New Client Adoption or Regular Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the bank’s internal policies
• Manage exception ensuring that all SLA’s defined with the Business on timeliness and quality are adhered
• Preparing timely reports and MIS for various stakeholders.
• Contribute to process improvements
• Ensure a high-quality customer experience while maintaining compliance with regulatory expectations

We are looking for :

• 5 years + of work experience in AML/KYC within corporate financial services industry, Research/Analytics role in other Banks / KPOs.
• Good English and German Language Skills Written & Verbal
• Understanding of Control, Compliance, Investigation/chasing functions in banks.
• Strong background in Client Service
• Analytical & Investigative Skills – Ability to assess customer information, investigate Name List Screening (NLS) alerts, identify potential risks, and make well-supported decisions.
• Familiar with AML/KYC regulations and industry guidelines for various regions.
• Operational Excellence & Attention to Detail – Proven ability to process high volumes of cases accurately while maintaining compliance, auditability, and service level commitments.
• Change & Process Implementation Capability – Experience supporting process rollouts, go-live activities, operational stabilization, and continuous improvement initiatives in a regulated environment.
• Experience in KYC management systems as well as competency in Excel, Word, and PowerPoint.
• Experience of handling the team in order to support RTB operation smoothly.
• Good reading, comprehension, and critical reasoning skills
• Good analytical writing skills
• Strong written and verbal communication skills, with the ability to collaborate effectively with other teams, such as Anti Financial Crime, Technology, and external service providers
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

What we’ll offer you:

At DWS we’re serious about diversity, equity and creating an inclusive culture where colleagues can be themselves and it’s important to us that you enjoy coming to work - feeling healthy, happy and rewarded. At DWS, you’ll have access to a range of benefits which you can choose from to create a personalised plan unique to your lifestyle. Whether you’re interested in healthcare, company perks, or are thinking about your retirement plan, there’s something for everyone.

DWS’ Hybrid Working model is designed to find the right balance between in-person collaboration and engagement in the office, which is core to our working culture, and working from home. Each business group varies on the split between time spent in the office and at home, but this will be discussed and made clear as part of your application and interview process. We will continue to review and evolve our working environments and methods to ensure that we are working in the best way possible for our people.

If you require any adjustments or changes to be made to the interview process for any reason including, or related to a disability or long-term health condition, then please contact your recruiter and let them know what assistance you may need. Examples of adjustments include providing a change to the format of the interview, or providing assistance when at the DWS office. This will not affect your application and your recruitment team will discuss options with you.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.