Onsite Client Partner - New Client Onboarding (FCC)

Onsite Client Partner – New Client Onboarding (FCC)

Madrid, Spain

Job Description

Onsite Client Partner – New Client Onboarding (FCC)

Type: Full-time

Department: BFSI2

Travel: International travel to India, Peru, and the UK required

Job summary

eClerx is seeking an experienced Onsite Client Partner to serve as the primary liaison between one of our leading financial services clients and our global delivery teams. This is a highly visible, client-facing role responsible for supporting New Client Onboarding, Customer Due Diligence (CDD), and Account Opening operations while driving collaboration across teams in Spain, India, Peru, and the UK.

The successful candidate will build trusted relationships with client stakeholders, identify operational improvement opportunities, manage escalations, and help shape evolving processes to ensure consistent, high-quality service delivery.

Responsibilities

• Serve as the primary onsite contact for client stakeholders across onboarding operations and technology.
• Develop a deep understanding of the end-to-end client onboarding lifecycle, including KYC, due diligence, account opening, and exception management.
• Identify process improvements, operational risks, and technology gaps while driving solutions through to resolution.
• Partner with client stakeholders and global eClerx teams to define procedures, improve governance, and standardize operating practices.
• Coordinate priorities, manage escalations, and communicate effectively across global teams.
• Build strong working relationships and represent delivery status, risks, and recommendations with confidence and professionalism.

Eligibility Requirements

• Minimum 5+ years of experience in FCC, KYC/AML, Client Onboarding, Financial Crime Operations, or similar client-facing roles within financial services.
• Fluent written and spoken English and Spanish.
• Strong stakeholder management and communication skills with experience working directly with clients.
• Proven ability to operate independently, manage competing priorities, and drive issues through to resolution.
• Experience with workflow or case management platforms (such as Appian, Fen-X, or similar) is preferred.
• Strong Microsoft Office skills, particularly Excel, PowerPoint, and Outlook.
• Willingness to travel internationally and collaborate across multiple time zones.

What We're Looking For

We're looking for someone who is proactive, highly autonomous, and comfortable working in a fast-paced environment where priorities and processes continue to evolve. The ideal candidate is a quick learner who exercises sound judgment, builds strong relationships, communicates effectively across global teams, and confidently navigates ambiguity while driving meaningful outcomes.

If you enjoy solving complex operational challenges, partnering closely with clients, and making a visible impact across global teams, we'd love to hear from you.

How to Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here