R&D Business Tools Operations Specialist

Roche's Digital Innovation and Operational Services Chapter is a global team that focuses on internal improvement. We are looking for a R&D Enterprise Tools Operations Specialist to join our global support team and enable scientists and engineers worldwide to focus on developing innovative products.

Key Responsibilities

• Execute enterprise tool system tasks based on R&D customer requests, leveraging expert knowledge of business tools, compliance requirements, and R&D teams and processes.
• Execute R&D System Requests: Fulfill customer tool requests using expertise in business systems and compliance standards.
• Provide Timely Expert Support: Offer professional, empathetic, and quick solutions to R&D operational issues and system problems.
• Expert in our Global Business Applications: Act as the subject matter expert for one or more complex R&D business applications.
• Specialize in R&D Processes: Develop deep expertise in key processes (e.g., records management, lab data, change requests) for high-accuracy execution.
• Maximize Scientist Productivity: Use your expertise across business data and organizational structure to streamline operations and save significant time for R&D scientists.
• Anticipate Customer Needs: Build organizational know-how of R&D roles and priorities to deliver proactive system support.
• Maintain Global Service Excellence: Demonstrate a strong, collaborative customer service mindset within a diverse, global team.
• Drive Process Improvement: Identify manual steps and actively suggest opportunities for digitization and improvement.
• Automate Administrative Tasks: Apply or develop automation and AI tools to reduce administrative load on R&D staff.
• Ensure Data Integrity and Compliance: Guarantee all activities strictly adhere to regulated R&D processes, supporting audits and data retrieval.

Requirements

• Education: Bachelor’s degree, preferably in a technical, scientific, or business discipline.
• Experience: 2+ years of professional experience in an operations, technical support, or system administration role, or equivalent academic projects / internships.
• Language Skills: Excellent written and verbal English required; German language skills are a plus.
• System Proficiency: Ability to quickly learn new software, systems, and processes; prior experience in enterprise business applications is desirable (e.g., Electronic Document Management Systems, Learning Management Systems, or Project Management tools).
• Data and Automation: Education and experience in data structures, databases, automation, scripting, AI prompt engineering and/or development of AI agents is desirable.
• Tools: Experience with SAP, Cornerstone, Google Suite and Office Suite is a plus.
• Execution & Focus: Proven ability to complete complex, detailed tasks accurately and efficiently; rigorous and detail-oriented approach to following established processes.
• People Skills: Demonstrated ability to work well with others in a hybrid virtual and global team environment.

Roche is an Equal Opportunity Employer.