Equipment, Suppliers & Resources Manager

Responsibilities

• Leverage operational performance metrics and insights to frame, prioritize and drive Madrid hub efficiency initiatives.
• Lead the continuous improvement of operational processes to increase productivity, simplifying workflows, eliminating bottlenecks and improving service resilience.
• Act as a key operational partner to the Head of the Madrid Hub, providing insights and recommendations to support performance, efficiency and decision‑making.
• Lead business cases and presentation decks to support the Head of MAD hub with IACG director’s board.
• Propose and implement process improvements in the Madrid Cargo Hub Operation.
• Manage a portfolio of suppliers which performs part of the Madrid Cargo Hub Operation (including MASA trucks, South ramp, equipment maintenance, etc).
• Maintain close day‑to‑day control of supplier performance against agreed SLAs, KPIs and service levels, ensuring operational continuity, safety and quality.
• Work closely with Procurement in the renewal, negotiation and performance management of supplier contracts providing operational input and accountability.
• Own the optimisation of staff rostering and operational resource deployment, ensuring alignment with operational demand, productivity targets, training requirements and compliance.
• Handle equipment fleet management of the Madrid Hub cargo operation (dollies, forklifts, etc, including purchase, maintenance, stock and utilisation levels).

Requirements

• At least 5 years of experience in managing suppliers, supply chain processes or operations, warehouse or similar.
• Project management could be an option.
• Experience in the cargo airline industry desirable.
• Able to develop relationships across different teams, as well as work individually.
• Able to communicate effectively with stakeholders across the IAG group, both orally and in writing in Spanish and English.
• Self‑motivated, takes ownership and responsibility for making things happen.
• Able to proactively and constructively challenge at all levels.
• Ability to analyse and present findings concisely with insightful commentary, delivering complex messages and analysis in a simple & clear format.
• Proficient user of MS Office, with advanced Excel skills.
• Very organised.
• Quick learner.