Sales Support Associate

Sales Support Associate

Department: Sales

Employment Type: Permanent - Full Time

Location: Madrid

Reporting To: David Butragueño

Description

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Sales Support Associate to join our Team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

We are looking for an ambitious and proactive Sales Support Associate to join our Commercial Team. This is an ideal opportunity for a recent graduate who is passionate about technology, AI, business, and sales, and who wants to build a long-term career in consultative selling and customer engagement.

The role will primarily focus on supporting the sales team with the administrative, commercial, and operational activities required to manage opportunities with existing customers like contracts renewal and accelerate the creation of proposals and commercial documentation.

This position offers a unique opportunity to work closely with Sales, Presales, Delivery, Finance, Legal, and Operations teams while gaining exposure to SaaS, AI, Customer Experience technologies, and enterprise solution selling.

Depending on the candidate's performance, he will start into a customer-facing sales role, receiving formal training in MEDDPICC, Solution Selling, and strategic account management to switch to an Account Executive job.

Key Responsibilities

Commercial Support & Opportunity Management

• Support Account Managers in managing smaller commercial opportunities within existing customer accounts.
• Prepare, review, and maintain commercial proposals, Statements of Work (SOWs), Work Orders, pricing documents, and other sales-related documentation.
• Ensure opportunities are accurately maintained in Salesforce throughout the sales lifecycle.
• Coordinate internal approval processes across Sales, Presales, Finance, Legal, Operations, and Delivery teams.
• Track commercial activities and follow-up actions to ensure opportunities continue progressing towards closure.
• Help drive opportunities forward by proactively removing blockers and coordinating stakeholders.

Contract Renewals & Commercial Operations

• Support the preparation and execution of customer contract renewals.
• Assist with revenue booking and commercial documentation processes.
• Learn and apply company procedures related to:
• Revenue Recognition
• Bookings
• Forecasting
• Commercial Governance
• Opportunity Qualification
• Work closely with Finance and Order Management teams to ensure commercial documentation is complete and accurate.

AI & Sales Productivity Initiatives

• Identify opportunities to automate repetitive commercial processes.
• Use Microsoft Copilot and AI tools to improve efficiency across the sales cycle.
• Help develop prompts, templates, repositories, and knowledge bases that enable faster proposal generation.
• Collaborate on internal AI initiatives, including the creation of chatbots and automated content-generation solutions for commercial teams.
• Drive continuous improvement initiatives that simplify and streamline sales operations.

Customer & Internal Coordination

• Coordinate meetings, follow-ups, and communications between internal stakeholders and customers.
• Participate in selected customer interactions and commercial meetings.
• Support the preparation of presentations, executive summaries, and customer-facing materials.
• Develop a strong understanding of customer challenges, business drivers, and Sabio's solutions portfolio.

Education

Bachelor's Degree (or final year) in one of the following areas:

• Business Administration (ADE)
• Business & Technology
• Artificial Intelligence
• Data & Analytics
• Technology Management
• Similar business or technology-related disciplines

Experience

• Recent graduate or up to 2 years of experience.
• Internship experience in:
• SaaS companies
• Technology consultancies
• System Integrators
• Customer Experience technology providers
• IT Services organizations

Required Skills

• Strong interest in sales, technology, AI, and business transformation.
• Outstanding written and verbal communication abilities.
• Excellent organizational and project coordination skills.
• High attention to detail.
• Ability to manage multiple priorities simultaneously.
• Comfortable working with cross-functional teams.
• Strong analytical and problem-solving mindset.
• Fluent Spanish and English (written and spoken).

Technical Skills

Experience or strong interest in:

• Microsoft Copilot
• Salesforce
• Microsoft Word
• Excel
• PowerPoint
• Microsoft Teams
• Generative AI tools
• Prompt engineering concepts
• Knowledge management systems

Personal Attributes

We are looking for someone who:

• Is highly proactive and makes things happen.
• Thinks beyond immediate obstacles and looks for creative solutions.
• Does not accept the first "no" and knows how to navigate organizations effectively.
• Learns quickly and enjoys taking ownership.
• Has excellent interpersonal skills and enjoys building relationships.
• Demonstrates curiosity about technology and AI.
• Embraces continuous improvement and efficiency.
• Has a growth mindset and a strong desire to develop into a commercial leadership role.

Career Development

This role is designed as an entry point into a long-term commercial career path.

The successful candidate will receive:

• MEDDPICC training
• Solution Selling training
• Mentoring from senior sales leaders
• Exposure to strategic customer engagements
• Experience working with enterprise customers
• Coaching in commercial, financial, and contractual processes
• The objective is for this individual to progressively evolve from Sales Support into a customer-facing Account Executive / Solution Sales role within the business.

Why Join Us?

• Work at the intersection of AI, technology, and business.
• Gain exposure to enterprise-level customer engagements.
• Learn from experienced sales and technology leaders.
• Accelerate your commercial career in a fast-growing market.
• Help shape how AI transforms modern sales organizations.

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

• Pension Scheme
• Remote/Flexible work
• Life insurance
• Health insurance
• 25 days paid holiday a year
• Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.