Manager, Technical Account Manager

About the Role

The TAM Team Leader for Spain will lead a regional team of Technical Account Managers within Veeam’s EMEA Professional Services organization. This role is pivotal in driving customer success, team performance, and strategic growth across the Spanish market. The ideal candidate will be a seasoned technical leader with strong customer engagement skills, a strategic mindset, and a passion for mentoring and developing high-performing teams.

What You’ll Do

• Lead and coach a team of TAMs, ensuring consistent delivery of high-quality services.
• Act as a senior advisor and escalation point for strategic Spanish enterprise and government accounts.
• Drive customer satisfaction, retention, and expansion through proactive engagement and value realization.
• Collaborate cross-functionally with Sales, Product, and Support teams to align TAM services with business goals.
• Participate in EMEA leadership forums and contribute to best practice development and standardization.
• Monitor team performance metrics and implement continuous improvement initiatives.
• Represent the Spanish region in EMEA PS strategy discussions and ensure local needs are addressed.
• Contribute to business development efforts by identifying growth opportunities, influencing account strategy, and supporting TAM-led expansion initiatives.
• Support strategic planning and execution of regional goals, including forecasting, resource planning, and operational efficiency.
• Prepare for future P&L accountability by aligning team performance with revenue targets, optimizing delivery capacity, and contributing to Professional Services bookings and renewals.

What You’ll Bring

• 5–10 years of customer-facing technical experience, ideally in enterprise IT or SaaS.
• Proven leadership experience in managing technical teams and driving customer success.
• Strong understanding of Veeam solutions or similar technologies.
• Excellent communication and stakeholder management skills.
• Fluent in Spanish and English; experience with Spanish enterprise or public sector clients is a plus.
• Strategic thinker with a track record of influencing business outcomes and contributing to growth.
• Data-driven, resilient, and collaborative with a customer-centric mindset.
• Comfortable operating in a dynamic environment with evolving priorities and high accountability.

What You’ll Get

• 22 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance for employees and dependents through Sanitas, with unlimited coverage in-network and 90% coverage out-of-network medical services
• Life insurance with enhanced coverage and increased benefit for accidental death
• Disability insurance with enhanced coverage and increased benefit for accidental disability
• Enrollment in Spanish public health and social security system, including maternity/paternity care, unemployment benefits, and pension contributions
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Veeam Software is an equal opportunity employer

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.