Senior Manager Operations Gross Margin and Performance

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Senior Manager Operations Gross Margin and Performance

As our Operations Gross Margin & Performance Senior Manager, you will play a critical role in driving profitability and operational excellence across our global manufacturing network. Working at the intersection of Finance, Operations and IT, you will establish greater transparency into manufacturing performance, influence strategic decision-making, and help shape how we manage gross margin across our global operations. In return, you'll join a collaborative, international environment where your expertise will directly influence business performance while providing outstanding opportunities for professional growth and career development.

More about the role

• Lead the global Operations gross margin framework, ensuring consistency, transparency and governance across all manufacturing sites and regions
• Drive visibility of operational performance by analysing key cost drivers including productivity, labour, material, overheads and fixed cost absorption
• Partner with Finance, Operations and IT teams to improve data quality, align financial systems and strengthen margin reporting.
• Identify opportunities to improve profitability, challenge performance gaps and support cost optimisation initiatives with measurable financial impact
• Develop and maintain global standards for margin reporting, variance analysis and performance governance
• Translate complex operational and financial data into clear business insights that support strategic decision-making
• Collaborate with cross-functional stakeholders to support budgeting, forecasting and long-term operational planning

More about you

• Bachelor's degree in Finance, Business, Economics or a related discipline, with 8-12+ years' experience in Operations Finance, manufacturing controlling or gross margin management within a complex, multi-site manufacturing environment
• Proven experience partnering with Operations leaders to drive manufacturing performance, improve operational efficiency and deliver measurable profitability improvements.
• Strong understanding of Operations, including manufacturing processes, standard costing, productivity, labour, material and overhead cost drivers, with the ability to translate operational performance into financial outcomes.
• Advanced analytical skills with experience using Excel, financial modelling and data visualisation tools such as Power BI or Tableau to support Operations performance management.
• Confident communicator with the ability to influence senior stakeholders across Operations, Finance and Supply Chain, building strong cross-functional partnerships to drive change.
• A proactive, results-driven mindset with a passion for continuous improvement and a track record of delivering operational excellence in a fast-paced manufacturing environment.
• Proficiency with ERP systems such as SAP
• Fluent in English, with Spanish language skills considered an advantage.
• MedTech or healthcare manufacturing experience would also be an advantage

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.