Doctor Team Lead

The Impress team is passionate about teeth, digitalization, and customer service. We are

looking for a Doctor Trainer to accompany and support our doctors in their daily needs

across all our clinics.

What we offer:

• High-end, high-performance technical equipment: .

• Modern, fully renovated dental centers.

• Ongoing training.

• Support from a general practitioner for procedures not related to orthodontics.

• Professional supervision team dedicated to patients, alongside clinical appointments and available 7 days a week via the treatment tracking app.

• International network of colleagues (EU & USA).

• Energetic clinical team that listens to each other.

• Career path and growth opportunities.

• Special discounts on aligner treatments for you and your family.

In this role, you will:

• Approve treatment plans cases, review eligibility, approve refinements.

• Be the first level of support for the doctors and auxiliaries.

• Create the team and the process for smooth support for the front doctors.

• Be the liaison between the clinics and the HQ in Barcelona.

• Create training and processes.

• Train teams on processes and training techniques.

• Daily monitor quality reports and NPS and ensure good performance.

• Create improvement action plans and implement them.

• Daily monitor utilization and efficiency of time of the clinic teams. Organize daily quality checks.

• Create and implement procedures on quality monitoring of hygienist, auxiliaries, doctors in the use of tools and compliance with processes.

• Solve escalated patient requests and personally work with problem patients via meeting in the clinic, call, video conference or emails.

• Engage in marketing and interviews, receipt of influencers, and photoshoots. This may involve videos for social media.

• Combine work in the office and in the clinic when clinic requires orthodontic knowledge support.

• The work may involve travelling and need to work on weekends.

• Your hard work and drive to succeed will deliver nothing less than impressive results.

What you need to be successful:

• Graduate in dentistry or orthodontics, registered with the Dental Association.

• Solid clinical experience, ideally with aligners and digital technologies.

• Experience in supervising or coordinating a medical team.

• Proficiency in digital tools and patient tracking software.

• Ability to supervise and validate treatment plans and manage complex cases.

• Natural leadership, organizational skills, and excellent communication skills.

• Focus on patient excellence and continuous improvement.

• Professional English , proficiency in an additional language will be considered an asset.

• Willingness to travel frequently to all of our clinics at an international level.