Team Lead Sales Italy (f/m/d)

Are you ready for your next challenge in sales? Are you passionate about e-commerce and eager to bring innovative ideas to improve sales processes with your team? If so, this could be the opportunity you’ve been looking for.

At Trusted Shops, we are a team of over 700 professionals from across Europe, united by a shared mission: to help online retailers earn the trust of their customers. Our solutions enable e-commerce businesses to stand out as reliable and authentic.

We are looking for a Team Lead Sales Italy to take the lead of our Italian market sales team. In this role, you will guide and develop your team, driving growth in the Italian market, working from the Barcelona office and collaborating closely with our marketing, lead management, and partner management teams based in Cologne.

• Leadership & Team Development – Lead, motivate, and develop your sales team to achieve ambitious revenue targets, boosting engagement and retention while directly contributing to Trusted Shops’ growth in the Italian market.




• Performance Coaching – Drive measurable improvements in KPIs such as conversion rate and average deal size through structured coaching sessions, performance reviews, and individual development plans.




• Sales Excellence & Role Modelling – Set the standard for excellence by embodying Trusted Shops’ values, actively participating in high-value closing calls, and increasing win rates through hands‑on involvement in key deals.




• Process Management & Continuous Improvement – Analyze and refine sales processes to reduce cycle times, improve pipeline accuracy, and maximize efficiency, leading to faster and more predictable revenue generation.




• Cross‑Functional Collaboration – Work closely with marketing, lead management, and partner teams to create tailored commercial and technical solutions that accelerate deal closure and enhance client satisfaction.

• Proven Sales Leadership Experience – 2/3 years successfully leading and developing high‑performing sales teams, with a track record of exceeding revenue targets in the Italian market.




• Strong Sales Track Record – 4/5 years in B2B sales (preferably SaaS or e‑commerce solutions) having covered both cold outreach and closing roles, consistently meeting or surpassing KPIs such as conversion rates, deal sizes, and retention.




• Market Expertise – Deep understanding of the Italian e‑commerce landscape and buyer behaviour, with the ability to adapt strategies to local market needs.




• Strategic & Data‑Driven Approach – Skilled in analysing sales metrics, optimising processes, and implementing initiatives that improve efficiency and forecast accuracy.




• Language – Native‑level Italian and C1 English. Spanish is a plus




• Communication Skills – Native‑level Italian and C1 English, with excellent communication, negotiation, and relationship‑building abilities to engage clients and collaborate cross‑functionally.

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office. 3 days in the office and two remote.




• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway




• Permanent contract with Europe's trusted brand




• 24 vacation days




• Buddy program (an experienced trustee is at your side)




• Individual training opportunities




• Events (Team Events, Unit Events, etc.)




• Health Pass (free online and offline sports, fitness and health courses)




• Mental well‑being (OpenUp): Confidential access to mental health specialists and personal support

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.