EMEAI RSS-Region System Specialist- BSO: Biomolecular Service Organization

Job Description This is a great opportunity for a motivated, energetic, self-starter. In this role, the successful candidate will serve as the Regional EMEAI RSS-Region System Specialist for BSO: Biomolecular Service Organization Cell Analysis and Genomics. You will be providing technical, solutions knowledge and productivity drivers of key BSO portfolio, related technologies, SW and workflows with focus on Cell Analysis and Genomic areas to drive customer loyalty and competitive differentiation. The role serves as regional FSEs - ASPs and any other post sale resources, point of expertise and co-ordination, however, does not carry any people management mandate/responsibility.

Your Role:

• Solves (manage to solve using Agilent resources) complex system hardware/application problems which may include Installation, implementation and training customer on customized solutions, and workflows
• Maintains communication within the entire platform support community (pre and post sales)
• Interfaces/Consultant with Service and Sales Management, improving delivery of services and customer satisfaction
• Address key business model supportability deficiencies across the region’s for for BSO: Biomolecular Service Organization Cell Analysis and Genomics
• Maintain and expand your expertise including the latest scientific findings, market & technology trends, industry benchmarks & regulations and positioning of the competition
• Works closely with the solution unit for training and instrument requirements both technical, SW and workflows
• Monitors escalations, allocates resources and provides onsite assistance as needed in collaboration with Service and technical service managers
• Monitors installations, implementation form acceptance and application assistance
• Monitors success and issues related to the BSO support model, NPI, and team building process
• Assists with selection and development of the future Field System Specialist and Field System Application Specialist team members
• Coaches post sales resources new to platform
• May teach training classes to FSEs/FSSs and customers across geographical region
• May be required to perform/mentor installations, consulting or repair calls for complex situations across geographical region
• Spread technical, SW and workflow knowledge including regular TC's, workshops or trainings
• Reports to Regional System Specialist manager

Qualifications

• Bachelor’s or Master’s Degree or University Degree in Biochemistry, Biology or equivalent plus a minimum of 5 years relevant experience with Cell Analysis / Genomics platform including advanced data analysis Software and workflows with typically 10 years practical field service engineering experience
• Proficient knowledge of related systems and tools across the BSO Business
• Demonstrated high level of project management skills, with the ability to do this virtually/remotely
• Ability to instill trust and professionalism across assigned group of post sales resources and experts as well as with external clients
• Strong ability to understand the balance between being the functional lead as well as working closely with the team
• Follows through on commitments
• Self-motivated and self-managing
• Demonstrates all the Agilent values
• Adhere to Agilent business practices
• Quality and process adherence according to Agilent and local policies and guidelines
• Effective communication skills - verbal, written and listening, culturally sensitive and understanding Customer relationship management in line with Agilent's Standards of Business

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at:

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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