Customer Success Specialist - Health & Safety

About Us

Nalanda is a leading Spanish multinational dedicated to bridging the gap between large companies and their suppliers through an innovative digital platform. Our platform streamlines business processes such as document exchange, purchases, invoices, and vital business information. We specialize in coordinating activities between contractors and their suppliers, minimizing costs, time, and risks, while fostering transparent and effective business relationships.

We are a dynamic, forward-thinking company committed to building an inclusive workplace where talent thrives. At Nalanda, we believe that the development of people drives organizational success. Join us as we continue to build a culture of growth, inclusivity, and excellence.

We are also part of Once For All, an international group with a presence in the UK, France, Latin America, and more than 1,000 people working on digital solutions for supply chain management and regulatory compliance.

Role Summary

The main objective of the Customer Success Specialist – Health & Safety a will be to build strong, long-term relationships with our customers, ensuring their satisfaction and helping them maximize the value they obtain from our solution.

This role is particularly suited to an Occupational Health & Safety (PRL) professional looking to transition into a more customer-focused role, or to someone with Customer Success experience who also brings a strong professional background in Occupational Health & Safety.

You will combine your PRL expertise with a customer-centric approach to understand our clients' needs, advise them effectively, analyze their usage and experience, and identify opportunities for improvement, retention, and growth.

Key responsibilities

• Manage relationships with customers across different 6conecta segments, understanding their needs and following up on renewal opportunities.

• Leverage your Occupational Health & Safety expertise to understand customers' challenges and provide relevant guidance on how they can get the most value from 6conecta.

• Develop strategies, coordinate meetings, and establish action plans with customers to improve engagement and retention.

• Analyze customer feedback to identify upselling and cross-selling opportunities, contributing to business growth.

• Support new customers throughout the onboarding process, training them on the platform and helping them maximize the value of the solution.

• Actively collaborate with the team by sharing best practices and improvement ideas, including KPI analysis, corrective action proposals, and NPS monitoring.

• Work closely with Sales, Implementation, Support, and Technology teams to ensure a seamless end-to-end customer experience.

Qualifications

• Qualification in Occupational Health & Safety / Occupational Risk Prevention (PRL), equivalent to an Intermediate or Senior-Level Technician qualification.

• At least 3 years of professional experience working as an Occupational Health & Safety (PRL) Technician.

• Previous experience in Customer Success, Account Management, Customer Support, consultative sales, or other customer-facing roles will be considered a strong advantage, but is not essential.

• Strong interest in moving towards a customer-focused and relationship management role, combining technical PRL expertise with a commercial and service-oriented mindset.

• Excellent verbal and telephone communication skills, with confidence, empathy, and strong influencing abilities.

• Intermediate knowledge of Microsoft Office, particularly Excel and PowerPoint, and familiarity with CRM tools such as Salesforce, HubSpot, or similar platforms.

• Proactive and organized, with the ability to adapt to changing environments and manage multiple priorities.

• Strong team player with a collaborative mindset and results-oriented approach.

• Intermediate to advanced level of English. Additional languages such as Catalan, Italian, or Portuguese will be considered a plus.

What we offer

Flexible working time.

️ Teleworking.

☀️ Intensive working time in summer.

️ Flexible benefits.

A dynamic and inclusive workplace with opportunities for growth and development.

✨ The chance to make a significant impact on our organizational culture and talent strategy.

Competitive compensation package, with a salary range of €35.000 - €55.000 gross per year, depending on experience and fit.