Customer Success Specialist - Health & Safety

• Manage relationships with customers across different 6conecta segments and follow up on renewal opportunities
• Leverage Occupational Health & Safety expertise to understand customer challenges and provide relevant guidance
• Develop strategies, coordinate meetings, and establish action plans to improve customer engagement and retention
• Analyze customer feedback to identify upselling and cross-selling opportunities
• Support new customers during onboarding, train them on the platform, and help maximize solution value
• Share best practices and improvement ideas, including KPI analysis, corrective action proposals, and NPS monitoring
• Collaborate with Sales, Implementation, Support, and Technology teams to ensure a seamless end-to-end customer experience

Requirements

• Qualification in Occupational Health & Safety / Occupational Risk Prevention (PRL), equivalent to an Intermediate or Senior-Level Technician qualification
• At least 3 years of professional experience working as an Occupational Health & Safety (PRL) Technician
• Previous experience in Customer Success, Account Management, Customer Support, consultative sales, or other customer-facing roles is advantageous but not essential
• Strong interest in moving towards a customer-focused and relationship management role
• Excellent verbal and telephone communication skills, with confidence, empathy, and strong influencing abilities
• Intermediate knowledge of Microsoft Office, particularly Excel and PowerPoint
• Familiarity with CRM tools such as Salesforce, HubSpot, or similar platforms
• Ability to adapt to changing environments and manage multiple priorities
• Strong team player with a collaborative mindset and results-oriented approach
• Intermediate to advanced level of English
• Additional languages such as Catalan, Italian, or Portuguese are a plus

Core Competencies

Demonstrates expertise in Occupational Health & Safety with a strong focus on customer relationship management, engagement strategies, and onboarding processes. Proficient in analyzing customer feedback to drive upselling opportunities and improve overall customer experience.

Highest-signal resume keywords

• Occupational Health & Safety Expertise
• Customer Relationship Management
• KPI Analysis
• CRM Tools Proficiency
• Bilingual Communication Skills

ATS Optimization Keywords

Hard Skills

• Occupational Risk Prevention
• Customer Success Management
• KPI Analysis
• Upselling Strategies
• Onboarding Training

Soft Skills

• Excellent Verbal Communication
• Empathy
• Influencing Abilities
• Collaborative Mindset
• Results-Oriented Approach

Certifications & Qualifications

• Occupational Health & Safety Qualification
• Intermediate or Senior-Level Technician Qualification

Industry Keywords

• Customer Engagement
• Customer Retention
• NPS Monitoring
• Consultative Sales
• Customer Support

Tools & Technologies

• Microsoft Office
• Excel
• PowerPoint
• Salesforce
• HubSpot