Product Support Associate I

About the Role

In this opportunity as a Product Support Associate you will:

• Help customers resolve questions related to our software, including investigating invoice issues, troubleshooting and looking into e‑service cases using chat, phone and Case Management System as your most important tools.
• Work on solving issues of varying difficulty, where you pilot the customer through Pagero’s services while teaching them the best ways to navigate and accomplish what they need.
• Be part of a diverse team of supportive colleagues who work with cases of different levels of difficulty.

About You

Required qualifications:

• Completed upper secondary education.
• Post‑secondary education in systems science, IT or technology is a merit.
• A great interest and understanding of technology.
• You speak and write fluent in English and Spanish.
• Willingness to undertake shifts (occasional bank holidays).

Additional preferred qualifications include:

• Experience from support, service or technology.
• Advanced knowledge in French or in German is big plus.

What’s in it for you?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2‑3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.