Head of Customer Experience & Service Ops (Energy Retail)
MET Group
MET Retail is building a technology-driven energy retail platform, delivering a seamless, AI-assisted customer experience. We are seeking a Head of Customer Operations to own ticketing, engagement and claims across Spain at launch, with expansion to France, Germany and Italy.
You will design an omnichannel service model, build and lead the customer operations team, ensure compliance with regulatory timelines, and drive continuous improvement of the support stack and AI use cases across growth
#J-18808-LjbffrOferta de empleo publicada 15 horas atrás
Ofertas similares que pueden interesarteSegún la Head of Customer Experience & Service Ops (Energy Retail) en Madrid
- ...MET Retail is seeking an experienced Head of Operations for Switching, Billing & Cash Collection with energy retail experience to lead the build of our AI-enabled operational engine in Spain... ...across Offering, Growth, Customer Service and Finance, shape the operating...Ofertas de empleo recomendadas
MET GROUP
Madrid2 días atrás - ...Head of Customer Operations - Service, Engagement & Claims ~ Full-time MET Retail is a new chapter for the group: bringing energy directly to households. We’re building a technology-driven retail... ...Between 5 and 10 years of experience in customer operations, service...Ofertas de empleo recomendadasTiempo completoTrabajo por turnos
MET Group
Madrid15 horas atrás - ...Head of Operations — Switching, Billing & Cash Collection / energy retail experience Full-time MET Retail is a new chapter for the group... ...and gas, with a digital, customer-first model. One model, built... ...Offering, Growth, Customer Service and Finance on the business...Ofertas de empleo recomendadasTiempo completoContrato
MET GROUP
Madrid2 días atrás - IT Head of Workplace Develop and implement strategies for digital... ...to enhance technology services support the business and employees... ...Permanent hiring in final client of retail. Hybrid model, 2 days of... ...teams effectively. Experience in implementing employee-centric...Ofertas de empleo recomendadasTiempo completoEmpleo permanenteContratoTrabajar en la oficinaTrabajo híbridoHorario flexible
Michael Page
MadridHace 2 meses - ...The company is an international services group operating in multiple countries... ...for travelers and cross‑border customers through a combination of physical presence and digital platforms... ...on operational excellence and customer experience, the organization serves millions...Ofertas de empleo recomendadasTemporalTiempo completoContratoMadridHace 2 meses
100000 £/año
...company disrupting the retail industry by putting AI,... ...automation at the center of everything we do.... ...our teams and actions: Customer First: We prioritize customer... ...category and customer experience – one that democratizes... ...at Quince. THE ROLE Head of Women's Apparel UK/...Quince
Madrid3 días atrás- ...Pluxee Spain seeks a Customer Care & Customer Experience Director to define and drive the CX strategy, ensuring customer insights shape decisions, service excellence and growth. You will lead the care delivery, CSAT/NPS programmes, and outsourced partnerships while reporting...
PLUXEE ESPAÑA SAU
Madrid4 días atrás - ...capture attention. We create experiences little ones genuinely... ...repeat play, retention of engaged users. "Shipped... ...Lead release and live-ops. Own the weekly... ...Studios. Main internal customer of the Product/Content... ...multicultural team providing a service in English , so while...Patrocinio de visaDesde casaRemoto
Lingokids
Madrid1 día atrás - ...Ribbon busca un Head of New Business para liderar y acelerar la venta de retail media y partnerships con grandes marcas. Reportarás a la dirección y dirigirás la estrategia de negocio, abriendo mercados y desarrollando al equipo para convertir activos en propuestas comerciales...Trabajo híbrido
Ribbon
Madrid1 día atrás - ...Full time START as of now LIMITATION... ...employees, 120 years' experience: at the international fashion... ...s create the future of retail. Together. Kick-... ...commercial objectives with customer needs, market trends,... ...Foundation: Experience the energy and flexibility of a...Trabajo de temporadaTiempo completoEmpleo permanenteTrabajar en la oficina
Peek & Cloppenburg* Düsseldorf
Madrid3 días atrás - ...Head of New Business (Hunting) | Retail Media & Brand Partnerships Buscamos un/a Head of New Business para liderar y acelerar el desarrollo comercial de una unidad de Retail Media y Brand Partnerships . La posición se incorpora en un momento especialmente relevante...Trabajo híbrido
Ribbon
Madrid1 día atrás - ...de los principales grupos multinacionales europeos del sector retail y moda, con una sólida implantación internacional, presencia en... ...empresarial y gestión de riesgos, la compañía busca incorporar un Head of Compliance que contribuya activamente al fortalecimiento y...
Look4legal
Madrid1 día atrás - ...Grenergy, multinacional española dedicada a energía renovable, busca un Head of Cybersecurity para liderar la estrategia global de ciberseguridad de la compañía, protegiendo entornos corporativos e industriales críticos. La posición reporta a directiva y requiere más...
CyberLideria MGZN
Madrid1 día atrás - ...refleje quién eres realmente. ¡Únete a nosotros y sé parte de la aventura del siglo! Actualmente para nuestra sede en Madrid un Head of Accounting & Consolidation La misión será garantizar la integridad, exactitud, cumplimiento y puntualidad de la contabilidad...ContratistaTrabajo de veranoTiempo parcialTrabajo híbridoHorario flexibleMadridHace 2 meses
- ...The role and the teamAs a Head of Customer Support (all genders), you'll... ...balancing automation with personal service and making change stick.Roll... ...with a personal customer experience.Built or run customer-facing... ...discounts across travel, retail, technology, and more. #LI...RemotoTrabajo híbridoTrabajo por turnos
Causal
Madrid3 días atrás - ...procurement strategy for Logistics & Services across South West Europe... ...chain solutions for our customers. Our Logistics & Services... ...ambition - and our Area Head of Procurement for South West... ...Partner with Product, Sales, Customer Experience and Finance on long-term game...ContratoTrabajar en la oficina
APM Terminals Gothenburg
Madrid4 días atrás - ...Global Head of Security Detection and Response As... ...in protecting ING, its customers, and its reputation. You... ..., and trusted banking services for millions of... ...15 years of leadership experience in cybersecurity, information... ...and provide superior customer value, where your...Trabajar en la oficina
ING HUBS SPAIN
Madrid1 día atrás - ...to build on another year of growth in our business. Now... ...Executives with strong experience across the telecommunications... ...with clients across Energy, Utilities, Infrastructures & Services, Technology companies, telecommunications... ...network modernization, customer experience, digital...
6008 AVANADE SPAIN, S.L.U Company
Madrid2 días atrás - ...Description Head of the AI Lab - AI Lab (Madrid, Pan-European) | Digital & Technology Services EMEA About Alvarez & Marsal Alvarez & Marsal (A&M) is a global... ..., or turnaround exposure. Experience running offshore/nearshore delivery centers...Empleo permanenteOffshore
Alvarez & Marsal Deutschland GmbH
Madrid3 días atrás - ...Eurovision Services is seeking a temporary Service Manager to coordinate daily operations of sportive transmissions in Madrid, Spain. The role covers a weekend-focused... ..., with broadcasting or transmissions customer service experience, strong budget management, and fluency...TemporalFin de semana
Eurovision Services S.A.
Madrid4 días atrás - ## Service Provider Operations Coordinator with MandarinApplylocations... ...(JD Logistics), part of JD.com, we are a leading technology... ...businesses and enhance customer experience. Our integrated networks span... ...preferably within an e-commerce or retail environment. \* Proven track...Práctica
JINGDONG Logistics
Madrid5 días atrás - ...confident version of themselves.... ...single day. Our retail teams are the heart... ...of Europe, the energy of the Americas... ...to our customers in the right way... ...for exceptional service in stores through... ...Tilbury ‘Magic Experience” service model... ...provide relevant customer insight....Tiempo completoEmpleo permanente
Charlotte Tilbury
Madrid7 días atrás - ...IE University’s School of Architecture & Design invites applications for an Associate Director, Student Experience (Master's Programs). The role designs, delivers, and continuously... ...overall program quality, using data-driven insights, service excellence #J-18808-Ljbffr...
IE
Madrid1 día atrás - ...the contribution and diversity of our team where every... ...Finance, Operations, Fleet, Customer Service, HR, and Commercial.Provide proactive... ...Specific focus on expertise and experience in the management of external... ...risk.Prior experience as a Head of Legal or equivalent senior...ContratoTrabajar en la oficina
Europcar-Mobility-Group
Madrid4 días atrás - ...analysing thousands of documents in... ...outcomes. 2,100+ customers across 80+ countries... ...leadership. As Head of Legal Engineering... ...in first-hand experience. Shape the local market... ...more repeatable customer outcomes because of... ..., professional services, legal technology,...Trabajar en la oficina
Legora
Madrid4 días atrás - ...TrendAI, the AI security leader and enterprise business unit of Trend Micro, is seeking a Head of Technical Partner Management for South-Eastern Europe... ...team, coach managers, and collaborate with Channel, Services, Solutions, and Product leadership to drive revenue...
TrendMicro
Madrid1 día atrás - ...platform for businesses. Millions of companies - from the world’s... ...internationally, and deliver outstanding experiences for their customers. What you’ll do As Head of Southern Europe Revenue &... ...specialists, Professional Services, Engineering, Product, and Partnerships...Práctica
Stripe
Madrid3 días atrás - ...últimos años hemos multiplicado nuestra facturación x5 y hemos añadido 5 nuevos idiomas a nuestra plataforma. Ahora, buscamos un/a Head of Performance que nos ayude a liderar la estrategia de crecimiento digital, conectando los objetivos de negocio con la ejecución de Paid...Trabajo de veranoRemotoTrabajo híbridoJornada intensivaHorario flexibleLunes a miércoles
Twenix Careers
Madrid6 días atrás - ...Infrastructure, Senior Director Head of Transport out of our Madrid... .... Fitch Ratings’ EMEA Energy, Natural Resources & Infrastructure... ...in financial information services with operations in more than... ...Have: ~12+ years of relevant experience in credit analysis role in corporates...TemporalTrabajar en la oficinaInicio inmediatoTrabajo híbridoTrabajo por turnos3 días a la semana
Fitch Group
MadridHace 2 meses - ...Head of Loan Management - Europe Our client, a leading international financial institution... ...Monitor daily team activities, ensuring service quality, operational efficiency, and... ...execution of lending operations. Significant experience within Commercial Real Estate (CRE)...Tiempo completoTrabajar en la oficinaTrabajo híbridoHorario flexible
Hays
MadridHace un mes
¿Quieres recibir más ofertas?
Suscríbete y recibe ofertas similares para Head of Customer Experience & Service Ops (Energy Retail). ¡Entérate antes que nadie!
Búsquedas relacionadas
- jefe de servicio Madrid
- service manager Madrid
- responsable de atención al cliente Madrid
- services sales manager Madrid
- service operation manager Madrid
- jefe servicio tecnico Madrid
- after sales service manager Madrid
- facility services coordinator Madrid
- jefe-de-servicio-seguridad-privada Madrid
- jefe servicios generales Madrid