Travel Agent in Barcelona (German Speaker)

You can have an impact on making travellers´ journeys a success!

Your responsibilities and impact as a Travel Agent will be:

• Booking management (altering, cancelling or creating new reservations)
• Assisting clients via inbound calls in the after-sales process by answering inquiries regarding the reservations and attending potential requests
• Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
• Replying to emails and messages from customers all over the world in English and native lang.
• Most importantly, always ensuring a high level of customer service.
• Regular involvement with company events, team meetings and projects.
• Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.

Skills, qualifications and interests you need to succeed in this role:

The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job. 

• A native level of German and a good level of English
• Enthusiasm about travelling and tourism industry
• Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skilful at communicating with people Being energetic, innovative and working proactively at a fast pace
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Barcelonal for an international career and life experience
• Having a valid spanish work permit (required).

• A full-time job, 39h/week with rotative shifts
• Competitive Salary
• Great growing opportunities
• Work in an international environment in a multinational company in Barcelona
• Free health insurance if interested from 6 months onwards