Client Solutions Manager - Global Business Solutions - (6-Months Fixed-term Contract)

Client Solutions Manager - Global Business Solutions - (6-Months Fixed-term Contract)

Location: Madrid

Employment Type: Regular

Job Code: A145905

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Responsibilities

• Build and progressively grow client portfolios by identifying and securing win-win business opportunities across the sales cycle, including acquisition, retention, and upsell.
• Execute effectively against KPI metrics, targets, goals, and strategic objectives set by the management team.
• Educate clients and agencies on TikTok products, company updates, platform best practices, and relevant solutions for their business needs.
• Collaborate with a diverse group of internal cross-functional teams to identify, create, and implement creative ad solutions focused on measurable business results for client partners.
• Support the team in managing relationships with key clients and agency partners across media, creative, and marketing teams.
• Help clients and agencies understand product solutions and best practices to grow existing business and improve campaign performance.
• Plan media activations and maintain an accurate record of pending, active, and upcoming campaign plans.
• Support the management of campaign schedules, budgets, and ad placement availability.
• Work with product and campaign execution teams to ensure ad specifications, rates, setup, reporting, and optimization are accurate and aligned with client objectives.
• Monitor campaign performance and provide clear reporting and optimization recommendations.

Qualifications

• Minimum Qualifications- Experience managing campaigns across multiple advertising solutions, formats, and placements.
• Knowledge and proven experience in strategic planning and sales approaches.
• Experience in a client-facing role, with strong communication and stakeholder management skills.
• High oral and written fluency in Spanish and English, required to communicate directly with stakeholders and vendors across Spain and Europe.
• Preferred Qualifications- Previous experience in account management, client solutions, sales, media planning, or digital advertising roles.
• Self-starter and fast learner, with a proactive mindset and start-up spirit.
• Detail-oriented, with strong organizational skills.
• Ability to coordinate different stakeholder interests, priorities, and requests at the same time.
• Experience managing highly structured business environments.
• Deep understanding of measurement solutions and how to leverage them to prove TikTok's value to clients.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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