Customer Service in Valencia (Dutch Speaker)

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future?
If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!

• Support B2B customers mainly over e mail and chat, but also phone
• Constantly brainstorm with your colleagues to improve the Customer Experience
• Troubleshooting, innovation, and change management are part of the daily business
• Control and handle payment inquiries from sellers and buyers through various client platforms
• Responsible for Trustpilot reviews improving overall company NPS through excellent service
• Flagging and escalation of customer queries and coming up with suitable solutions
• Mapping and improving business processes to enhance customer journey and satisfaction

• Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
• Minimum MBO4 diploma, background in IT/finance/economy is a plus
• Competency in using computers
• Excellent communication skills
• You are proactive and solution-oriented
• You are interested in working in an ambitious team

• Yearly gross salary of €19.200
• Spanish classes
• Great Friday evening drinks
• Fitness bootcamps to stay fit and active
• Mindfulness classes
• Work at a tech startup where you can develop and there is room for your ideas
• Improve your professional skills: communication, innovation, and implementation of new technology
• Free lunch and breakfast at the office
• An international, close working environment with 24 nationalities