Fashion Support Consultant (Italian-speaking) - On-site MX02

Job Title: Fashion Support Consultant (Italian-speaking) – On-site MX02

Responsibilities

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues and follow up with the mentor to resolve them.
• Follow all processes and procedures of the project.
• Understand and comply with administrative duties.

Qualifications

• Proficient or bilingual in Italian with an advanced level of English.
• Customer care skills – ability to listen to and understand the customers’ needs.
• Can take ownership of and progress calls to resolution or to escalated resolution.
• Working knowledge of IT platform, equipment, and applications such as Windows and Microsoft Office.
• Additional experience in sales is a plus.

Benefits

• Full‑time 39 hours/week permanent contract: Monday to Friday 9:00 – 18:00.
• Salary €19,623 gross/year plus up to €1,200 gross/year in bonus.
• Good location in Barcelona.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs and specialized courses.

Location & Salary

Location: ESP Barcelona – C/ de la Selva de Mar, 129

Language requirements: English, Italian (Required)

Time type: Full time

Equal Employment Opportunity

Concentrix is an equal opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.