Program Manager, SPCtS UDE

Financial Disputes - Upstream Defect Elimination Program

Responsibilities

• Drive VX improvement by reducing Financial Disputes and Vendors Cost to Serve
• Identify and eliminate defects across Procure to Pay cycle in partnership with upstream teams
• Engage with Program, Product and Tech teams to build solutions to eliminate Financial Disputes
• Create reports and metrics to demonstrate progress towards goals, provide new insights, and send regular updates to senior leadership
• Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations
• Work directly with operations leaders, support leaders, and third‑party vendors to design and deliver scalable solutions
• Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and deliver on‑time
• Own program communication; accelerating progress by driving crisp and timely decisions, removing barriers, escalating as appropriate
• Influence design and development of strategic processes
• Work with program managers and business leaders to communicate and impact critical business initiatives
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects and using this data to drive and influence business decisions
• Engage other Amazon business units globally to share best practices and improve end‑to‑end outcomes for Amazon customers

Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross‑functionally with tech and non‑tech teams
• 3+ years of defining and implementing process improvement initiatives using data and metrics
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years of driving end‑to‑end delivery and communicating results to senior leadership
• 3+ years of driving process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Desired Attributes

• Leader: You have led cross‑functional teams against tangible milestones and consistently delivered valuable projects, with the ability to think both strategically and tactically in a high‑energy, fast‑paced environment
• Doer: You’ve successfully delivered end‑to‑end projects, working through the many obstacles along the way
• Detail Oriented: You have an enviable level of attention to detail and catch things that others miss
• Influencer: Innovative leader with the ability to identify opportunities and gain support with data, storytelling, and persuasion
• Communicator: Ability to communicate expectations, requirements, and progress to senior leaders, peers, and team members, selling partners
• Problem Solver: Ability to utilize exceptional problem‑solving skills to work through difficult challenges

Location: ES, Community of Madrid, Madrid

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