Operations & Client Relations Executive

We are looking for a passionate and dynamic Operations & Client Relations Executive to join our team in Palma de Mallorca . In this role, you will be responsible for executing group tour bookings and delivering reliable operational support across the group operations lifecycle . You will work as part of a collaborative, international team , creating memories that last a lifetime for our clients and their customers.

Your responsibilities:

As an Operations & Client Relations Executive at Tour Partner Group, your key responsibilities will include:

Tour Delivery Execution

• Execute bookings and confirm services independently

• Ensure operational delivery tasks are completed accurately and on time

Client Communication

• Manage day-to-day client contact and operational updates

• Handle client communication professionally, escalating where required

Supplier Management

• Request services and coordinate suppliers to support tour delivery

• Maintain clear documentation and communication flow

Documentation & Financial Accuracy

• Issue vouchers, invoices, and support timely collections in line with terms

• Maintain strong attention to operational financial accuracy

Emergency Support & Rota Participation

• Participate in emergency rota where required

• Handle basic on-the-spot situations and compensation decisions within framework

Customer Feedback Handling

• Receive and log complaints, provide initial factual support and documentation

• Escalate immediately per guidelines

Your profile: Skills & Experience

We are looking for an individual with the following skills and qualifications:

• Proven experience executing group tour bookings end-to-end within defined scope, ensuring accuracy, timeliness, and client specification adherence

• Confident managing day-to-day client contact, handling operational queries professionally, and escalating issues appropriately

• Experience requesting services and coordinating suppliers to support consistent tour delivery

• Ability to issue vouchers, invoices, and ensure correct documentation and payment collection in line with agreed terms

• Structured, proactive, and detail-oriented, with the ability to manage day-to-day bookings, supplier coordination, and client communication independently

• Fluency in English, both written and spoken

What we offer

At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy:

• A dynamic and international work environment , collaborating with colleagues from over 20 nationalities .

• Familiarisation trips to enhance your first-hand knowledge of our destinations.

• A holiday increase with years of service, up to 25 days .

• A contribution towards gym membership to promote well-being.

• An extra day off on your birthday , because celebrating is important!

• One volunteering day per year to support a cause you’re passionate about.

• Annual social events to celebrate our shared successes.

• TPG Travel Club discounts to explore our destinations in your free time.

• The opportunity to become a Value Champion , earning a Discover-Our-Destination reward for an exciting explorer getaway.

• A structured development programme with on-the-job training , ensuring you reach your full potential.

• A collaborative and supportive team culture where every member is valued.

• Opportunities for career progression , moving into new roles within the company.

Additional Information

• High Season Period : Please note that from 1st May – 31st August , the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.

• Work Location : This position is based in Palma de Mallorca, Spain , with the possibility of hybrid working depending on the role.

Our Values

At Tour Partner Group, our values guide everything we do:

• Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.

• Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.

• Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.

• Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.