Senior Insurance Business Analyst

Senior Insurance Business Analyst

This role is a Senior Business Analyst focusing on AI solutions within Zurich Insurance Group’s ServiZurich division. The analyst collaborates with business teams, data and AI engineers, and technology partners to embed AI into processes and drive value from AI insights.

Key Responsibilities

• Collaborate with business teams to translate their needs into clear data specifications.
• Work closely with international stakeholders to adapt AI solutions, configurations, prompts and data schemas for country-specific requirements.
• Support new implementation of features for AI solutions.
• Maintain and extend data schemas to ensure they capture all relevant data required by business teams.
• Monitor and evaluate the accuracy and business impact of AI models.
• Work with data teams to improve data quality, enrichment processes, and feature engineering for AI models.
• Support continuous improvement initiatives, ensuring our AI use aligns with Zurich’s principles of Responsible AI.
• Act as a bridge between business, data, and IT to ensure consistent understanding of AI outputs and use cases.
• Provide training and guidance to users on using AI capabilities effectively.
• Support Zurich’s AI adoption strategy and contribute to global best practices.

Essential Skills and Experience

• Bachelors degree in Insurance, Financial Services, Business Analytics or related discipline.
• 10+ years of experience as a Business Analyst, Insurance Operations or Data Analyst.
• Passion for AI enablement with hands-on exploratory experience with LLMs or AI-driven platforms in personal or work projects.
• Proven structured business, data analysis and problem-solving skills paired with business acumen.
• Hands-on, open-minded and solution-oriented, willing to test, learn and iterate quickly.
• Excellent stakeholder engagement and communication skills.
• Proficiency in English and at least one other language.

Desirable Skills and Experiences

• Familiarity with Insurance products and business processes.
• Experience in process automation.

Benefits

• Competitive salary and yearly bonus.
• Flexible working model to support work-life balance.
• Over 300 euros to set up your home office and additional monthly home office allowance.
• Wide range of internal and external training, including language classes.
• Ticket restaurant and health insurance with flexibility to exchange for other benefits.
• Life and accident insurance.
• Collective life retirement plan.
• 2,000 euros referral bonus for successful hires.
• Special banking and insurance conditions plus exclusive employee discounts.
• Functional diversity benefits.
• Social club memberships (e.g., hiking, investment, beach volleyball).
• Stock options and mortgage benefits.

Location

Spain (hybrid model).

At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.