Banking Operations Analysts (German - speaking) - On-site

This position is at Concentrix España

The selection process will be fully managed by Concentrix España.

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Job Title: Banking Operations Analysts (German - speaking) - On-site Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a **Banking Operations Analysts ​in Benalmadena (on-site)**, you will be part of our team of game-changers who are powering the brands of the future. **You will** - Review and investigate customer-initiated card disputes (unauthorized and authorized) - File Card Disputes with MasterCard - Have the opportunity to learn MasterCard chargeback scheme - Be in close contact with internal and external stakeholders to provide our customers with the best possible experience when it comes to a claim on the account - Coordinate queries submitted by other banks, creditworthiness checks and also information within the framework of the general data protection regulation **You should** - Speak fluent German (C1 and above) - Have been working in customer service or a related role for at least 6 months - Your professional experience (at least 1 year) in banking will help you to be successful in our fast moving environment. - Be an ambitious and committed individual who will bring a desire to learn and improve your current knowledge as well as a desire to drive the improvement and optimization of our processes - Be comfortable in a highly driven team and working with a substantial degree of autonomy in a fast-paced environment. **It would be great if you have, not required, but a definite plus!** - Experience with or knowledge of Excel or Google Sheets - Experience with or knowledge of SQL - Previous relevant banking experience - Previous experience in Card Disputes handling, claims, or probate - Hold a university degree in the fields of business or economics (e.g. with a focus on banking & finance ) **What’s in it for you** - Full-time 39 hours/week contract: Monday to Friday from 9:00 to 18:00 - Salary range between 25-30k euros gross/year - Central location in Benalmadena - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses **Experience the best version of you!** At **Concentrix**, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” *Concentrix is an equal opportunity employer* *We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. * Location: ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12 Language Requirements: Time Type: **Location:** ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12 **Start date:** 2026-07-13 **Posted on:** Publicado hoy

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