Strategic Partnerships Manager / Strategic Senior Account Manager (Airline / Aviation / Airports)

Partnerships Manager / Account Manager – Airline / Aviation / Airports. This role is based in the Barcelona area with hybrid working. Basic salary up to €55,000 plus 20% personal bonus, an annual company bonus and a range of benefits, including normal Monday‑Friday operational hours.

The company is a fast‑growing, award‑winning travel brand that operates internationally across multiple sectors, providing first‑class services to partners and passengers. The role is part of the Spanish‑based Account Management team and operates in collaboration with the Aviation / Airline commercial team.

• Manage client account structures and act as the face of the company.
  
• Identify business opportunities from partners and recommend strategies to secure and grow revenue.
  
• Contribute to sales and operations development, suggesting process and service improvements.
  
• Take action to eliminate or minimise company exposure (financial or reputation).
  
• Assist the company in achieving targeted sales and revenue objectives.
  
• Maintain good communication with partner contacts and present a professional image.
  
• Build and sustain strategic relationships with key stakeholders and decision makers from the assigned client base and meet with clients regularly.
  
• Prepare account development plans for short, medium and long‑term strategy for the assigned portfolio.
  
• Provide support and an escalation point for client and customer issue resolution.
  
• Stay abreast of industry developments and changes, using that knowledge to become a trusted advisor.
  
• Collaborate with the Sales team and Implementation Project Managers to ensure effective communication and implementation plans for new clients.
  
• Act as escalation point for Partnership Executives when concerns or complaints arise, supporting them at client meetings when required.
  
• Work on the retention, contract negotiation and contract extension of the assigned client portfolio.
  

• Hybrid working schedule to support work‑life balance, with regular time at the Barcelona office.
  
• Working Monday–Friday, 9 am–5 pm.
  
• Basic salary up to €55,000 plus 20 % bonus.
  
• Annual company performance bonus scheme.
  
• 25 days holiday + 8 bank holidays, plus the option to take a birthday off (extra day of annual leave).
  
• Length‑of‑service awards with increased holiday allowance at key milestones (5, 8 and 10 years).
  
• Other additional benefits.
  

• Minimum 5 years of airline and airport ground operational experience, or current B2B account management or service delivery role within the aviation/ground transport sector.
  
• Proven commercial background with a sales/business approach that mitigates company exposure.
  
• Excellent communication, influencing, negotiating and presentation skills with an outgoing personality and good sense of humour.
  
• Strong commercial acumen and a 'Customer First' mentality.
  
• Numerate with analytical skills; proficient in Excel to evaluate client trends and provide insights.
  
• Superb customer relationship and rapport‑building skills and an embodiment of the company’s values.
  

Interested? xqbhyrx For more information about this role, apply ASAP.