Partner Success Manager

Who is WebBeds?

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group – an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

• We are a wholesale global travel organization
• We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries 
• We partner with over 430,000 properties in more than 15,000 destinations 
• We work with more than 44,000 travel companies in 139 source markets 
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

In this role you will:

The Partner Success Manager Chains plays a major role in complementing the Chains team in the relationship management with key chain partners, through optimisation of rates and availability jointly with the Strategic Account Managers with targeted actions and strategy as directed by the Director of Chains.

This position will be working collaboratively with external and internal stakeholders in an agile manner to maximize opportunities and increase growth, providing excellent partner service and making our Dynamic Inventory available on Points of Sale.

This role requires a candidate with a strong operational background in the Connectivity area of the travel industry, as well as an interest and passion for the commercial area of the business that enables seamless integration of new product with channel managers and switch partners.

Key elements to this role include, but not limited to:

• The Partner Success Manager Chains has a responsibility for delivering the company’s commercial objectives derived from the chain’s partnership roadmap.
  
• Build and maintain meaningful relationships with Chain partners to optimize the global partnership on Destination, Region, and Global level.
• Partner with Connectivity team, Strategic Account Managers and Chains to ensure hotels are connected, handle queries and ensure overall quality control.
• Analyse and investigate trends of the specific chain to build partner roadmap together with Strategic Account Managers to achieve better performance and optimize the chain partnerships.
• Ensure managed chain properties are live and bookable on POS conducting quality auditing of properties set up, ensure pricing accuracy, and the rate and promotion competitiveness.
• Monitor daily/weekly/monthly production for connected hotels in remit using relevant production reports.
• Support onboarding of new partners and implement trainings on our USP’s and usage of extranet tools and interface.
• Assist Strategic Account Managers with analyses, reports and presentations for the QBR’s of key Chain Partners.
• Assist with reviewing, mapping and setting live of BAR contracts. Liaising with relevant teams to see the task through to the end
• Additional responsibilities may include handling directly a small portfolio of Chain suppliers as directed by Line Manager.

The skills we would love to see in your suitcase!

• Personal effectiveness with strong communication and influencing skills
  
• Comfortable to negotiate with suppliers in person or via Teams
• Experience in working in fast paced and multi-cultural environment
• Proactive and positive, with ability to offer solutions to issues encountered.
• Personable with lots of enthusiasm and a “can do” attitude
• Ability to work independently as well as part of the team
• Ability to prioritise and multitask
• Organised with impeccable attention to detail
• Numerically astute
• Ability to build effective and meaningful working relations both internally and external
• Have worked in similar role
• Experienced in various contracting platforms
• Fluent in English, with additional fluency in Spanish or German considered an asset
• Commercial awareness in the travel industry
• Good Microsoft Office knowledge, especially Excel and Outlook

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow, influence & impact change ⚡
• Disruptive, fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at - #LI-Hybrid