Multilingual CX Specialist Incidents & SLAs
Alcon MX
Alcon in Spain is seeking a Customer Experience Representative to support incident management, order-to-cash processes, and digital platforms while aligning with SLA targets. You will collaborate with commercial teams for Key Accounts and handle customer inquiries in Portuguese, Spanish, and English.
The role covers incident capture, follow-up, returns processing, automation monitoring, and data integrity across CRM/ERP systems (SAP).
#J-18808-LjbffrOferta de empleo publicada 20 horas atrás
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