Workplace Solutions - Customer Service - Finnish and/or Swedish Language

As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Job Responsibilities

• Provide excellent customer service via email and phone at 1stand 2ndlevel response
• Escalate unresolved issues to 2ndand 3rdline support teams
• Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
• Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
• Maintaining contact with customers throughout the ticket life cycle
• Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

Required Qualifications, Capabilities and Skills:

• Excellent Customer Service skills in telephone and email etiquette through the Swedish or Norwegian languages
• Strong problem solving skills.
• Client focus, interpersonal skills and ability to network.
• Proactivity and Continuous Improvement mindset.
• Maintains highest level of technical skill in field of expertise.
• This position requires a high degree of discretion and judgement.
• Passion for learning new things every day and a continuous improvement mindset

Preferred Qualifications, Capabilities and Skills:

• University degree in Economics, Finance or equivalent work experience desired.
• Experience in Customer Service role, preferably in the Financial Services or Software industry.
• Experience with Contact Center solutions
• Fluency of Finnish and Swedish is preferred
• Other languages are also advantageous with examples including Czech, French, German, Polish and Arabic.