Key Account Manager - Crew Lead

Responsibilities

• Support the team to:
• Handle a portfolio of companies
• Ensure client loyalty: build and maintain strong customer relationships with key stakeholders, display a customer-centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them.
• Build customer engagement: ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors, identify and execute out-of-the-box initiatives to engage Alan customers.
• Cross-sell / upsells portfolio based on opportunities detected through customer needs and pain points.
• Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability.
• Drive change in products and services, and act as the voice of the customers to product and operations teams.
• Support acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams.
• Tool Development & Optimization – Build and contribute to the development of tools and resources to support team efficiency and effectiveness (e.g., narrative frameworks, QBR templates, renewal pricing models, onboarding).
• Stakeholder Management – Ensure alignment and coordination across the Key Account Management team to support and contribute to Alan Spain's overarching business objectives.
• Strategic Planning – Proactively plan and forecast team requirements across processes, resources, and headcount, anticipating future needs and scaling challenges.
• Talent Acquisition Leadership – Lead recruitment efforts to build and grow a high-performing team.
• Lead the renewal campaign.

Requirements

• At least 6 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, Pre-Sales) with frequent interactions with C-Levels
• Proven experience managing or leading a Sales or Account Management team (3+ years )
• Excellent track record – we are looking for over-performers
• Experience with companies of more than 300 employees
• Passionate about healthcare. Eager to deepen your understanding of health insurance market dynamics, trends, and our products.
• Based in (or willing to relocate to) Madrid or Barcelona.
• Experience in insurance/employee benefits is a plus but not mandatory
• A skilled negotiator, consistently achieving favorable outcomes while building long-term, trust-based relationships with transparency and empathy.
• Positive lobbying: ability to identify key influential figures and to cultivate and grow a network
• Fluent in Spanish and advanced level of English, both spoken and written.
• Good problem-solving skills (problem structuring and identification of relevant stakeholders and potential solutions)
• Strong analytical skills: adept at creating data-driven reports, extracting valuable insights from data, and structuring problems effectively.
• Strong active listening skills and empathy
• Ability to create long-term relationship based on trust and transparency
• Ability to work independently in a fast-paced environment
• Quick learner with growth mindset: we expect account managers to develop an in-depth understanding of health insurance market dynamics and trends (in addition to our products)