Field Service Coordinator

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

The Field Service Senior Coordinator is responsible for coordinating field service activities including installation, configuration, calibration, and repair of technical products and systems at customer locations. This role supports service delivery and may guide other professional-level staff in non‑routine situations. It involves end‑to‑end management of all field activities (maintenance, incidents, breakdowns, commissioning, and supervision) and acts as a bridge between the customer and the national technical team.

Key Responsibilities

• Assign daily tasks to field technicians based on priorities and workload, ensuring efficient execution.
• Ensure technicians have the necessary tools, materials, and documentation.
• Follow up on work orders, validate technical closure, and ensure all required information is included.
• Plan and coordinate field activities with the customer, ensuring work can be carried out safely and within agreed timelines.
• Verify that all related documentation is up to date and that maintenance activities are carried out in accordance with contractual requirements.
• Propose operational and procedural improvements based on field reality; analyze causes of rework and recurring incidents.

What you need to succeed – Experience & Technical Background

• Proven experience in field service supervision or coordination within an industrial environment (e.g., civil construction, hydraulic installations, industrial maintenance).
• Strong technical knowledge and diagnostic skills, with the ability to support and guide field technicians.
• Experience working with field service management tools, work orders, and technical reporting.
• Hands‑on exposure to on‑site customer environments, managing incidents, breakdowns, and maintenance activities.

Skills & Competencies

• Ability to work autonomously while coordinating and prioritizing activities of a distributed field team.
• Strong communication and customer‑oriented mindset, with proven experience dealing directly with customers on site.
• Structured and proactive approach, with the ability to manage multiple tasks and priorities simultaneously.
• Problem‑solving mindset and continuous improvement orientation.

Languages & Mobility

• High level of English (able to communicate effectively with internal stakeholders and customers).
• Availability to travel across Iberia as required by field activities.

What we offer you

• Permanent contract.
• Competitive salary as well as participation in a variable remuneration system based on personal and financial objectives.
• Restaurant tickets.
• Company car as a tool of trade.
• Other fringe benefits.

We believe in the strength of a diverse workforce and are committed to an inclusive work environment. We are proud to be recognized as a Top Employer 2026 in several countries.

Sulzer is an equal opportunity employer.