Technical Support Specialist (Servicenow)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. We are seeking a skilled IT Support Technician (Level 1–2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.
Provide first-line technical support for hardware, software, and network issues.
Respond to tickets via ITSM tools (ServiceNow / Jira / Remedy, etc.).
Support Windows OS (Windows 10/11) and Microsoft Office 365 issues.
Network connectivity
Support M365 (Exchange, Teams, SharePoint – basic admin tasks).
Assist in server access issues (basic understanding).
Coordinate with infrastructure/network teams for escalations.
Assist in root cause analysis for recurring incidents.
Windows 10/11 troubleshooting
Microsoft Office 365 support
Basic networking (IP, DNS, DHCP concepts)
Remote tools (TeamViewer / AnyDesk / SCCM)
ITIL Foundation Certification
KPIs / Performance Metrics
2–5 years in IT support, helpdesk, or technical support roles.

Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms.
Networking: Tools: Familiarity with ServiceNow, ManageEngine, Jira, and remote desktop tools.
Fluent in Spanish and proficient in English (both written and spoken).