Junior Account Manager (German + English)

About The Company

At Smartness, we are building the future of hospitality tech. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries, with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally. At Smartness, we help hospitality businesses make smarter decisions, simplify their operations, and improve their business performance through technology and AI. As a Junior Account Manager for the DACH market, you will be responsible for building and developing strong relationships with our hospitality customers, helping them get the most value from Smartness and supporting them in achieving their business objectives. You will act as a trusted partner for your customers: understanding how their business works, analysing their performance, identifying opportunities, and translating data and market dynamics into practical recommendations. This is not a traditional account management role. You will combine relationship management with business consulting, data analysis, and hospitality expertise. Build long-term relationships with hotel owners, property managers, and hospitality professionals across the DACH market.

Monitor performance: Regularly analyse KPIs, business performance, demand patterns, market trends, and other relevant data to identify opportunities and potential issues.

Turn data and business context into clear, actionable recommendations around pricing, demand, distribution, positioning, and the use of Smartness solutions.

Support business decisions: Help customers understand the impact of different strategies and make better-informed decisions based on data rather than intuition alone.

Help hospitality professionals understand data, market dynamics, and technology, adapting your approach to their level of expertise and digital maturity.

Recognise when additional Smartness products, features, or services could help customers achieve their goals and collaborate with the relevant teams.

Share customer insights with Sales, Customer Success, Product, and other internal teams to improve both the customer experience and our solutions.

Fully fluent German, with professional fluency in English.

1–3 years of experience in hospitality, hotel operations, tourism, travel-tech, account management, consulting, or a similar customer-facing environment.

You are comfortable working with KPIs, numbers, Excel/Google Sheets, and performance data.

You can explain data, recommendations, and complex concepts clearly to different types of stakeholders.

You are curious about SaaS, AI, and digital tools. Experience with hospitality technologies such as PMS, RMS, Channel Managers, or CRM is a plus.

You are eager to develop expertise in hospitality technology, data, and business strategy.

This role is perfect for a dynamic, proactive, and results-oriented professional who can translate data and technology into successful strategies for a discerning international clientele. If you're ready to drive innovation in revenue management through a state-of-the-art platform, Smartness offers you the opportunity to make a significant impact.

The opportunity to join one of the best travel-tech sales teams in Europe.

A place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority.

Continuous growth – we challenge the status quo, renewing our sales processes and approaches to meet challenging goals.

Work with the best software out there to automate repetitive tasks and let you focus on customers and targets.

Remote working

For our Revenue Management team, we typically offer an OTE package ranging from €35,000 to €45,000 annually for the Italian Market, and from €40,000 to €50,000 annually for the DACH Market, depending on experience, analytical capabilities, industry knowledge, and expected contribution to the company's growth Our compensation structure is designed to reward ownership, strategic thinking, and measurable business impact. As you grow within the company and contribute to revenue optimization, pricing strategy, and operational performance, your compensation can evolve accordingly. For candidates demonstrating exceptional expertise or a strong track record in revenue management and commercial strategy, we may consider compensation packages beyond the standard range.

We work much harder than most companies out there.

A quick heads-up:

By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.

#