Customer Service Representative Homeoffice (German Speaker)

As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Spain. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. Our head office is situated in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company . This is a full time and remote position from Spain where you will be working for our global teams.

What the Customer Service Consultant DACH & International role looks like
As a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English-speaking European customers. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Deliver efficient and effective customer support via email and phone channels;
Build and nurture customer relationships to enhance retention and loyalty;
Contribute to departmental process enhancements through feedback and project participation.

Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in English;
~ Prior experience in SaaS/software CS is preferred (this is not a call center position!).

We’re a leading innovator in digital health & fitness SaaS, serving trainers, studios, clubs and corporate wellness clients worldwide. Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands; 23 paid vacation days per year (based on a full-time contract);
We provide your home office set-up and hardware;
The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges;
✈ Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.
Cultural perks: